Beauty Counter Manager - Shiseido, Leawood Town Center Plaza - Full Time

Macy's•Leawood, KS

5d•$17 - $27

About The Position

As a Counter Manager, you will lead a team of Beauty Advisors and manage all aspects of a specific cosmetics brand. The role combines leadership, creativity, and customer engagement to deliver personalized consultations, expert product application, and service tailored to customers’ beauty and style preferences. You will build client relationships through outreach, follow-up, and consistent personalized service, while meeting and exceeding sales goals. The role includes analyzing business performance, executing vendor events and promotions, and partnering with vendors and store leadership to grow the business. You will oversee stock presentation, hygiene standards, merchandising, and team performance to ensure a polished brand experience. You will also coach the team, support customer loyalty and credit-account acquisition, resolve concerns, and stay current on launches, best-sellers, and beauty trends. This is a full-time role. Full-time colleagues are typically scheduled to work 30 or more hours per week; actual hours depend on business needs and colleague availability. Flexible availability is required, including days, evenings, weekends, and holidays. The position involves frequent customer interaction, standing and moving, lifting, reaching, and using computers and other technology.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules/procedures in English.
Ability to talk, lift, move, stand, reach, stoop, kneel, crouch, and climb ladders as required.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

Passion for the beauty industry.

Responsibilities

Lead a team of Beauty Advisors and manage the operations of a specific cosmetics brand.
Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results, and implement strategies to grow business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, tester upkeep, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Coach the team to share loyalty benefits and provide thoughtful, personalized service.
Keep the counter polished, organized, visually appealing, and ready to welcome customers.
Model collaboration, honesty, and care while supporting colleagues.
Manage multiple priorities in a fast-paced environment and demonstrate flexibility and sound judgment.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.