Beauty Counter Manager - Shiseido, Leawood Town Center Plaza - Full Time

Macy's•Leawood, KS

4d•Onsite

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages the day-to-day business of the Shiseido cosmetics counter. The role combines team leadership, customer engagement, product expertise, and sales management. The manager provides personalized consultations and expert product application, builds lasting customer relationships through outreach and follow-up, and helps customers discover products suited to their beauty and style preferences. The manager works to meet and exceed sales goals, reviews business performance, and implements strategies to improve results. They plan and execute in-store and vendor-led events and collaborate with vendors, personal stylists, and store leadership. The role also oversees merchandising, stock replenishment, counter cleanliness, hygiene, and team performance to maintain brand standards and a polished customer experience. The position requires flexibility in a fast-paced retail environment, dependable attendance, and availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled to work 30 or more hours per week; actual hours depend on business needs and colleague availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to perform the essential physical requirements, including talking, lifting, constant moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

Relevant retail, beauty, or leadership experience of 3–5 years is preferred.

Responsibilities

Lead and support a team of Beauty Advisors while managing the cosmetics brand counter.
Deliver personalized customer consultations and expert product knowledge and application.
Build lasting client relationships and drive client development through outreach and follow-up.
Review sales performance across daily, weekly, monthly, seasonal, and annual periods, and implement strategies to grow business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, clean and stocked testers, current signage and pricing, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about product launches, best-sellers, and beauty trends and support team education.
Model collaboration, honesty, care, and strong customer service for colleagues.
Manage multiple priorities with attention to detail, flexibility, and sound judgment.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.