Beauty Counter Manager - Trend Beauty, Parks at Arlington - Full Time

Macy's•Arlington, TX

23h•$17 - $27•Onsite

About The Position

As a Counter Manager, you lead a team of Beauty Advisors and manage the day-to-day business of a specific cosmetics brand. You deliver personalized consultations, expert product application, and genuine hospitality while building lasting customer relationships through outreach, follow-up, and individualized service. You work to meet and exceed sales goals, review business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You also oversee stock presentation, hygiene, merchandising, and team performance to maintain a polished brand experience. You set a positive example for the team by preparing the counter, reviewing sales goals, and staying informed about launches, best-sellers, and beauty trends. On the sales floor, you welcome customers, build connections, coach colleagues, support loyalty engagement, and help ensure customers leave with what they need. You maintain a clean, organized, shoppable space and collaborate with colleagues to deliver customer and store results. The position requires flexible availability, including days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality. Full-time colleagues are typically scheduled for 30 or more hours per week, depending on business needs and availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to perform the physical requirements of the role, including talking, lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Nice To Haves

Relevant retail, beauty, or leadership experience of 3–5 years is preferred.

Responsibilities

Lead a team of Beauty Advisors and manage the business of a specific cosmetics brand.
Deliver personalized consultations, expert product knowledge, and exceptional customer service.
Build client relationships and develop business through customer outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results; implement strategies to grow sales and improve results.
Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, tester upkeep, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize business outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about product launches, best-sellers, and beauty trends to support team education.
Coach and support the team, model collaboration, and help achieve individual and store results.
Keep the counter polished, organized, and welcoming, with current signage and pricing.
Use computers and other technology, handheld equipment, and cash registers to perform job functions and process transactions.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice
Competitive pay