Beauty Counter Manager - MAC - Woodfield Shopping Center
About The Position
The Beauty Counter Manager works in Nordstrom’s Beauty Department, creating personalized beauty experiences and maximizing sales for an assigned beauty brand. The role combines selling and teaching in a commissioned sales environment, with a focus on beauty trends, customer relationships, and in-store and digital selling. The manager conducts makeup applications and skincare analyses, recommends products aligned with customers’ beauty goals, and helps create a welcoming, inclusive environment. The role includes setting and achieving sales goals, managing vendor events and promotions, maintaining vendor relationships, keeping the department organized and clean, staying current through training, and processing sales, refunds, and exchanges while building customer loyalty through Nordstrom Rewards accounts. The position requires a flexible schedule based on business needs, including evenings and weekends. Physical demands include continuous movement during 6–8 hours per shift, frequent bending, twisting, squatting, flexing, reaching, and hand use, as well as lifting merchandise up to 10 pounds regularly and up to 25 pounds occasionally.
Requirements
- Passion for customer service and beauty, including trends, makeup application, and skincare.
- Ability to connect with customers, proactively handle concerns, and contribute to a positive team environment.
- Empathy and respect for all customers, providing a supportive environment during makeup and skincare applications.
- Strong multitasking, organization, and follow-through skills.
- Drive to achieve sales goals and interest in using networking and technology.
- Ability to work a flexible schedule based on business needs, including evenings and weekends.
- High level of ownership, accountability, and initiative.
- Ability to meet the stated physical requirements, including prolonged movement, frequent bending and reaching, and lifting items up to 25 pounds occasionally.
Responsibilities
- Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
- Collaborate with team members to create a welcoming and inclusive environment for customers.
- Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
- Manage the scheduling and execution of vendor events and promotions.
- Build and maintain vendor relationships to maximize business results.
- Keep the department organized, clean, and customer-ready.
- Stay current on beauty trends, products, and industry knowledge through Nordstrom and brand-partner trainings.
- Manage sales, refunds, and exchanges, and build customer loyalty by opening Nordstrom Rewards accounts.
Benefits
- Medical, vision, dental, retirement, and paid time away.
- Life insurance and disability coverage.
- Merchandise discount and EAP resources.
- 401(k).
- PTO accruals and holidays.
- Position may be eligible for performance-based incentives or bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
