Beauty Counter Manager - Giorgio Armani & YSL - Cherry Creek Shopping Center

Nordstrom•Denver, CO

22h•Onsite

About The Position

The Beauty Counter Manager works in Nordstrom’s Beauty Department and combines selling with teaching to deliver personalized beauty experiences and maximize sales for an assigned beauty brand. The role involves building an in-store and digital customer following, supporting customers with beauty recommendations, and contributing to an inclusive and welcoming team environment. This position supports the Giorgio Armani and YSL brands at Cherry Creek Shopping Center.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively handle concerns, and contribute to a positive team environment.
Empathy and respect for all customers, providing support during makeup and skincare applications.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
High level of ownership, accountability, and initiative.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped merchandise, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for customers.
Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
Manage the scheduling and execution of vendor events and promotions.
Build and maintain vendor relationships to maximize business results.
Keep the department organized, clean, and ready for customers.
Stay current on beauty trends, products, and industry knowledge through Nordstrom and luxury brand partner trainings.
Manage sales, refunds, and exchanges, and build customer loyalty by opening Nordstrom Rewards accounts.