About The Position

The Interim Beauty Counter Manager works in Nordstrom’s Beauty Department, creating personalized beauty experiences for customers and contributing to a passionate, inclusive team. The role combines sales and customer education while maximizing sales for the assigned beauty brands, Giorgio Armani and YSL. The manager builds customer relationships in-store and digitally, supports sales goals in a commissioned environment, and keeps the counter organized and customer-ready. The position is based at Southcenter. Applications are accepted on an ongoing basis.

Requirements

  • Passion for customer service and beauty, including trends, makeup application, and skincare.
  • Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
  • Empathy and respect for all customers, providing a supportive environment during makeup and skincare applications.
  • Strong multitasking, organization, and follow-through skills.
  • Drive to achieve sales goals and interest in using networking and technology.
  • Ability to work a flexible schedule based on business needs, including evenings and weekends.
  • High level of ownership, accountability, and initiative.
  • Ability to meet the stated physical requirements, including continuous movement for 6–8 hours per shift; frequent bending, twisting, squatting, flexing, reaching, and hand use; handling bulky or awkward items and reaching to lift items overhead; regularly lifting up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

  • Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
  • Collaborate with team members to create a welcoming and inclusive environment for customers.
  • Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
  • Manage the scheduling and execution of vendor events and promotions.
  • Build and maintain vendor relationships to maximize business results.
  • Maintain department organization and cleanliness so it is customer-ready.
  • Keep up with beauty trends, products, and industry knowledge through Nordstrom and luxury brand partner training.
  • Manage sales, refunds, and exchanges, and build customer loyalty by opening Nordstrom Rewards accounts.

Benefits

  • Medical, vision, dental, retirement, and paid time away.
  • Life insurance and disability coverage.
  • Merchandise discount and EAP resources.
  • Potential eligibility for performance-based incentives or bonuses.
  • 401(k), PTO accruals, and holidays; eligibility requirements may apply.
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