About The Position

The Beauty Counter Manager at Nordstrom plays a dual role as a salesperson and teacher, maximizing sales for the assigned beauty brand. The role creates personalized beauty experiences and builds customer relationships in-store and digitally. It suits a results-oriented candidate who is passionate about beauty trends and thrives in a commissioned sales environment.

Requirements

  • Passion for customer service and beauty, including trends, makeup application, and skincare.
  • Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
  • Empathy and respect for all customers, providing a supportive environment during makeup and skincare applications.
  • Strong multitasking, organization, and follow-through skills.
  • Drive to achieve sales goals and interest in using networking and technology.
  • Ability to work a flexible schedule based on business needs, including evenings and weekends.
  • High level of ownership, accountability, and initiative.

Responsibilities

  • Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
  • Collaborate with team members to create a welcoming and inclusive environment for customers.
  • Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
  • Manage the scheduling and execution of vendor events and promotions.
  • Build and maintain strong vendor relationships to maximize business results.
  • Keep the department organized, clean, and customer-ready.
  • Stay current on beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners.
  • Manage sales, refunds, and exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.

Benefits

  • Medical, vision, dental, retirement, and paid time away.
  • Life insurance and disability coverage.
  • Merchandise discount and EAP resources.
  • Potential eligibility for performance-based incentives or bonuses.
  • 401(k), medical, vision, dental, life, and disability insurance options, PTO accruals, and holidays.
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