Beauty Advisor - Clarins, South Coast Plaza - Full Time (TEMP)

Macy's•Costa Mesa, CA

4d•$18 - $25

About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted expert customers turn to for beauty advice. You create personalized and inspiring shopping experiences by offering expert recommendations, product demonstrations, tailored consultations that may include makeup application and skincare recommendations, and education about beauty products. You use product knowledge and awareness of current trends to introduce customers to items and innovations that suit their needs and style. You build lasting customer relationships through proactive clienteling, consistent follow-up, virtual outreach, and personalized service, with the goals of exceeding customer expectations and achieving sales goals. You also help maintain a clean, organized, and shoppable sales floor, keep signage and pricing current, support merchandise moves, share loyalty benefits, and collaborate with colleagues to deliver a positive customer experience.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to deliver personalized beauty experiences, build customer relationships, uncover customer needs, demonstrate product application, and educate customers about beauty products.
Ability to drive sales and client loyalty by maintaining an organized sales space, using clienteling tools, participating in sales events, and staying current through training and vendor education.
Ability to effectively use point-of-sale technology and digital tools.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Welcome customers and create friendly, personalized conversations that build customer relationships.
Offer beauty advice, conduct product demonstrations, and provide tailored consultations, including makeup application and skincare recommendations as appropriate.
Educate customers about product benefits, use, new items, innovations, trends, and promotions.
Build and manage a loyal client base through follow-up, virtual outreach, clienteling tools, and personalized service.
Meet and surpass daily sales goals and participate in sales events.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Review sales goals, learn about new arrivals and top-selling items, and stay current through ongoing training and vendor education.
Support colleagues with honesty, care, and collaboration, and contribute to ongoing improvement and store results.
Provide a warm and sincere closing to customer interactions, including ensuring customers have what they need and thanking them.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice