Beauty Advisor - Lancome, Deerbrook Mall - Full Time
About The Position
As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted beauty expert who creates personalized, inspiring shopping experiences that build customer confidence and drive sales. You educate customers, provide expert product advice and demonstrations, and offer tailored consultations that may include makeup application and skincare recommendations. You use product knowledge and awareness of trends to introduce customers to products and innovations suited to their needs and style. You also develop and manage a loyal client base through follow-up, virtual outreach, and personalized service, with the goal of exceeding customer expectations and achieving sales goals. The role combines hospitality, beauty expertise, and product knowledge to help customers feel confident and cared for. Daily work includes preparing the sales floor, reviewing goals and product updates, engaging with customers, maintaining the counter and merchandise presentation, supporting sales events and promotions, and collaborating with colleagues. Colleagues use point-of-sale technology and digital tools, promote loyalty benefits, and work to achieve individual and store results. This full-time position is typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and availability for days, evenings, weekends, and holidays is required. Hours depend on business needs and colleague availability. The position requires talking, lifting, frequent movement, standing, reaching, and using computers and other technology.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; and stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Provide personalized beauty consultations, product advice, demonstrations, makeup application, and skincare recommendations.
- Build customer relationships and develop a loyal client base through follow-up, virtual outreach, and personalized service.
- Meet and exceed daily sales goals by delivering exceptional customer service.
- Acquire new customers by opening credit accounts and sharing loyalty program benefits.
- Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves.
- Stay informed about new arrivals, top-selling items, trends, promotions, product launches, and beauty products through training and vendor education.
- Use clienteling tools, point-of-sale technology, and digital tools to promote offers, process transactions, and enhance the shopping experience.
- Participate in sales events and promote customer loyalty.
- Support colleagues with honesty, care, and collaboration, and contribute to individual and store results.
- Follow attendance, punctuality, safety, and employment policies.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
