Beauty Advisor - Lancome, Deerbrook Mall - Full Time
About The Position
As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted expert who helps customers find beauty products suited to their needs and style. You create personalized, inspiring shopping experiences through product education, demonstrations, tailored consultations, makeup application, and skincare recommendations. You use your product knowledge and awareness of current trends to introduce customers to new items and innovations. Building lasting customer relationships is central to the role. You develop and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service, while working to exceed customer expectations and achieve sales goals. You help maintain a clean, organized, and shoppable sales floor; stay informed about goals, new arrivals, top sellers, trends, and promotions; and support colleagues through collaboration and shared learning. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, digital tools, handheld equipment, and cash registers to process transactions.
- Ability to meet the position’s physical requirements, including talking, lifting, constant movement, standing, reaching, and standing for at least two consecutive hours.
- Ability to lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Welcome customers and build relationships through warm, personalized conversations and attentive service.
- Educate customers about beauty products, demonstrate product application, and provide tailored makeup and skincare recommendations.
- Build and manage a loyal client base through follow-up, virtual outreach, and personalized service.
- Achieve daily sales goals and drive customer loyalty by using clienteling tools to promote offers and product launches, participating in sales events, and completing ongoing training and vendor education.
- Acquire new customers by opening credit accounts and sharing loyalty program benefits.
- Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
- Support teammates with honesty, care, and collaboration, and learn from one another to improve individual and store results.
- Thank customers and ensure they have what they need before they leave.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
