Beauty Advisor, Towson Town Center - Flex

Macy's•Towson, MD

About The Position

As a Cosmetic Sales Flex Colleague, also known as a Beauty Advisor Flex, you are a trusted beauty expert who creates personalized, inspiring shopping experiences that build customer confidence and drive sales. You educate customers, provide product advice and demonstrations, and offer tailored consultations that may include makeup application and skincare recommendations. You use product knowledge and awareness of current trends to introduce customers to items and innovations suited to their needs and style. You build and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service. You help maintain a clean, organized, and shoppable sales floor; stay informed about sales goals, new arrivals, top-selling items, trends, and promotions; and support customers with friendly, attentive service. Flex Team Colleagues must work at least 42 hours per quarter in the first three fiscal quarters (February–April, May–July, and August–October) and 60 hours during the fourth fiscal quarter (November–January). Minimum hours may change, and a minimum number of weekend shifts may be required.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology and digital tools, including handheld equipment and cash registers.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Ability to meet visual requirements including close vision, color vision, depth perception, and focus adjustment.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.

Responsibilities

Provide personalized beauty consultations, product recommendations, demonstrations, and education, including makeup application and skincare recommendations as appropriate.
Build and manage customer relationships and a loyal client base through follow-up, virtual outreach, and personalized service.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Meet and surpass daily sales goals through exceptional service and product knowledge.
Maintain an organized, clean, and shoppable sales floor and fitting rooms; recover merchandise, update signs and pricing, and support merchandise moves.
Use clienteling tools to promote offers and product launches, participate in sales events, and stay informed through ongoing training and vendor education.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Provide a warm welcome and attentive service, share loyalty program benefits, and thank customers.
Support teammates through honest, caring, and collaborative service.
Meet the required quarterly work hours; weekend shifts may be required.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice