Beauty Advisor, Towson Town Center - Flex

Macy's•Towson, MD

2d•$17 - $23•Onsite

About The Position

As a Cosmetic Sales Flex Colleague, also known as a Beauty Advisor Flex, you are a trusted beauty expert who creates personalized and inspiring shopping experiences that build customer confidence and drive sales. You provide expert advice, product demonstrations, tailored consultations that may include makeup application and skincare recommendations, and education about beauty products and trends. You build lasting client relationships through consistent follow-up, virtual outreach, and personalized service, with the goal of exceeding customer expectations and sales goals. You help customers discover products and innovations suited to their needs and style while contributing to a clean, organized, shoppable sales floor. You review sales goals, learn about new arrivals and promotions, support colleagues, share loyalty program benefits, and work to achieve individual and store results. Flex Team Colleagues must work at least 42 hours per quarter during the first three fiscal quarters (February–April, May–July, and August–October) and 60 hours during the fourth fiscal quarter (November–January). Minimum hours may change, and minimum weekend shifts may be required.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology, digital tools, handheld equipment, and cash registers to perform job functions and process transactions.
Ability to work the Flex Team minimum hours: 42 hours per quarter during the first three fiscal quarters and 60 hours during the fourth fiscal quarter; minimum hours may change and minimum weekend shifts may be required.

Responsibilities

Provide personalized beauty experiences by building customer relationships, identifying needs, demonstrating product application, and explaining product benefits and use.
Offer beauty advice and tailored consultations, including makeup application and skincare recommendations where appropriate.
Build and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Drive sales and client loyalty by using clienteling tools to promote offers and product launches, participating in sales events, and staying current through training and vendor education.
Meet and surpass daily sales goals through exceptional customer service.
Maintain a clean, organized, and shoppable sales floor by recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Support colleagues through honesty, care, and collaboration.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice