Beauty Advisor - Estee Lauder, Palm Desert - Full Time

Macy's•Palm Desert, CA

3d•Onsite

About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted expert customers turn to for beauty advice. You create personalized, inspiring shopping experiences that build confidence and drive sales. You provide expert advice, product demonstrations, tailored consultations, makeup application, and skincare recommendations. You use product knowledge and awareness of current trends to introduce customers to items and innovations suited to their needs and style. You build and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service, with the goal of exceeding customer expectations and sales goals. The role includes preparing the sales floor for customers, reviewing sales goals and product updates, maintaining the counter and sales floor, refreshing signage and pricing, and assisting with merchandise moves. You deliver warm, attentive service, share loyalty program benefits, and support colleagues through collaboration. Schedules include weekend shifts and may include days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; hours depend on business needs and colleague availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology, digital tools, handheld equipment, and cash registers and process register transactions.
Ability to talk, lift, move constantly, stand, reach with arms and hands, and perform the physical demands described in the posting.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology to perform job functions.

Responsibilities

Provide personalized beauty consultations, product advice, demonstrations, makeup application, and skincare recommendations.
Build customer relationships and grow a loyal client base through follow-up, virtual outreach, and personalized service.
Stay informed about products, new arrivals, top-selling items, trends, promotions, and vendor education.
Achieve and surpass daily sales goals by delivering exceptional service.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Use clienteling tools to promote offers and product launches and participate in sales events.
Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
Support teammates through honest, caring, and collaborative service.
Complete customer interactions by ensuring customers have what they need and thanking them sincerely.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice