Beauty Advisor - Estee Lauder, Palm Desert - Full Time
About The Position
As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted beauty expert who creates personalized, inspiring shopping experiences that build customer confidence and drive sales. You provide expert advice, product demonstrations, tailored consultations, makeup application, and skincare recommendations. You use product knowledge and awareness of current trends to introduce customers to products and innovations that meet their needs and style. You build and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service, with the goal of exceeding customer expectations and sales goals. You help maintain a clean, organized, and shoppable counter and sales floor, stay informed about sales goals, new arrivals, top-selling items, trends, and promotions, and contribute to a welcoming, collaborative team environment. The role requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; hours depend on business needs and colleague availability.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Create personalized beauty experiences by building customer relationships, identifying needs, demonstrating product application, and educating customers about beauty products.
- Provide beauty advice and tailored consultations, including makeup application and skincare recommendations.
- Grow and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
- Drive sales and client loyalty by maintaining an organized, shoppable space; using clienteling tools to promote offers and launches; participating in sales events; and completing ongoing training and vendor education.
- Meet and surpass daily sales goals by delivering exceptional service.
- Acquire new customers by opening credit accounts and sharing loyalty program benefits.
- Use point-of-sale technology and digital tools to facilitate transactions and enhance the shopping experience.
- Keep current on product knowledge, new arrivals, bestsellers, trends, and promotions.
- Maintain the counter and sales floor, refresh signage and pricing, and assist with merchandise moves as needed.
- Support colleagues through honest, caring, and collaborative teamwork.
- Follow customer-service practices, including welcoming customers, sharing loyalty benefits, ensuring customers have what they need, and offering a sincere thank-you.
- Attend work dependably and punctually, with availability for days, evenings, weekends, and holidays.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program, including mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
