Estee Lauder Beauty Advisor - Full Time

Belk•Dunn, NC

About The Position

The Beauty Advisor drives sales and delivers a positive customer experience through excellent service, client relationship building, product applications, and customized recommendations. The role calls for genuine enthusiasm for the beauty and fragrance industry, competitive drive, and confidence working in a fast-paced commission environment. This is an hourly position. The Beauty Advisor builds customer loyalty through personalized consultations, clienteling tools, product recommendations, and knowledgeable support. The role also supports promotions and special events, product merchandising and replenishment, visual presentation and hygiene standards, store fulfillment, asset protection, and other selling and store-operational tasks. The Beauty Advisor contributes to a positive store culture, adapts to changing circumstances, and continuously develops product knowledge, selling behaviors, artistry skills, and awareness of beauty trends.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Ability to work independently with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to move regularly around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 lbs.
Comfort with and enjoyment of assisting customers with makeup application and skincare services.
Must maintain all required professional licenses and certifications, including state-specific demonstrator or cosmetology licenses when required by applicable state and local regulatory boards.

Responsibilities

Take ownership, demonstrate accountability and initiative, and work toward store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Deliver excellent service and personalized consultations, use clienteling tools, and recommend products based on customer needs and preferences.
Execute promotions, special events, and customer outreach to maximize performance and drive sales.
Use selling tools and digital devices to provide an omnichannel experience and communicate inventory, assortment, and product details.
Use training tools and brand resources, incorporate feedback, and develop product knowledge, suggestive selling behaviors, artistry skills, and awareness of beauty trends.
Encourage repeat customer interactions by serving as a knowledgeable and trusted resource.
Merchandise and replenish products promptly, and maintain visual merchandising, signing, and beauty hygiene standards in line with vendor and company directives.
Contribute to a positive store culture by connecting with teammates, sharing knowledge, and celebrating individual and team achievements.
Adapt to changing circumstances and assist with other assigned selling and store-operation tasks.
Support fulfillment and asset protection in designated areas by accurately and efficiently completing omni and operational processes, maintaining product protection standards, and following safety guidelines.