Beauty Advisor

Ulta Beauty, Inc.•Flagstaff, AZ

8d•Onsite

About The Position

The Beauty Advisor (BA) provides an exceptional experience for Ulta Beauty guests by engaging with them to identify their individual needs, completing cashier tasks, keeping fixtures stocked, maintaining store cleanliness, and completing assigned tasks. The BA supports the leadership team by contributing to store performance, guest service, and compliance with operating procedures and standards. The role calls for a passion for beauty, strong guest service, and the ability to learn and communicate product knowledge. The BA helps meet store sales and loyalty goals, delivers personalized service, handles customer transactions and online orders, and demonstrates products and services. The position also involves booking appointments, supporting in-store events, maintaining product displays and inventory, participating in training and operational tasks, and following company policies and loss-prevention practices. The BA works a flexible schedule that may include days, evenings, weekends, and holidays, and is regularly mobile and physically active throughout the store.

Requirements

Passion for guest service and competency in selling.
Proficiency with basic technology, such as point-of-sale systems and Apple devices.
Ability to build and maintain strong customer relationships.
Ability to troubleshoot.
Ability to work independently and as part of a team.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to perform continuous mobility and frequent standing, bending, pulling, pushing, reaching, and twisting during a shift.
Ability to continuously or frequently lift, carry, or move up to 25 pounds during a shift.
Ability to continuously coordinate and manipulate objects during a shift.

Nice To Haves

High school diploma.
One year of relevant work experience or an equivalent combination of education and relevant work experience.

Responsibilities

Contribute to store goals for retail and service sales, guest loyalty, omnichannel sales, and retail shrink.
Greet and engage guests, tailor service to their needs, answer questions, explain promotions, and recommend complementary products and services.
Handle customer service, sales, refunds, and exchanges courteously, and assist with online orders.
Perform makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
Stay informed about products and services, including their ingredients and benefits.
Maintain prompt, regular attendance.
Support an inclusive environment for teammates, peers, and guests.
Explain the guest loyalty program, including credit and the Ulta Beauty app, to guests.
Collaborate with managers and associates to help grow the business.
Participate in ongoing brand and category training and professional development.
Follow company policies, procedures, standards, and dress code.
Keep assigned areas replenished, signed, and faced, and ensure testers are available.
Maintain cleanliness and store standards across the salesfloor, restrooms, cashwrap, backroom, and break area.
Complete merchandise resets, planograms, marketing and advertising displays, physical inventory procedures, and shipment processing and unloading using company technology and practices.
Protect company assets by following loss-prevention practices and providing guest service.
Complete other operational tasks as directed.