Beauty Advisor

Ulta Beauty, Inc. • Vienna, WV

2d

About The Position

The Beauty Advisor (BA) provides an exceptional experience for Ulta Beauty guests by identifying their individual needs, offering product and service recommendations, conducting cashier tasks, keeping merchandise fixtures stocked, maintaining store cleanliness, and completing assigned tasks. The BA supports the leadership team by contributing to service and retail sales, guest service, in-store events, operating procedures, and compliance standards. The role calls for a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge.

The BA helps meet store goals for sales, guest loyalty, omni-channel sales, and retail shrink; handles customer service, sales, refunds, exchanges, and online orders; and may perform makeup applications, skincare analyses, and product demonstrations. The BA supports appointments and in-store events, stays informed about products and services, contributes to an inclusive team environment, participates in training, and follows company policies and operational standards. Duties also include replenishing and maintaining assigned areas, store cleaning, merchandise resets, displays, inventory procedures, shipment processing, and loss prevention practices.

Requirements

• Demonstrated passion for guest service and competency for selling.
• Proficiency with basic technology, such as a Point of Sale system and Apple devices.
• Ability to build and maintain strong customer relationships.
• Ability to troubleshoot.
• Ability to work independently and as part of a team.
• Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Nice To Haves

• High school diploma preferred.
• One year of relevant work experience or an equivalent combination of education and relevant work experience preferred.

Responsibilities

• Contribute to store goals for retail and service sales, guest loyalty, omni-channel sales, and retail shrink.
• Greet and engage guests, personalize service, answer product and service questions, explain promotions, and recommend complementary products or services.
• Handle customer service, sales, refunds, exchanges, and online orders courteously.
• Perform makeup applications, skincare analyses, and product demonstrations.
• Book appointments and support services and in-store events.
• Stay informed about new and existing products and services, including their ingredients and benefits.
• Maintain prompt, regular attendance.
• Contribute to an inclusive environment for teammates, peers, and guests.
• Share information about the guest loyalty program, credit, and the Ulta Beauty app.
• Collaborate with managers and associates to help grow the business.
• Participate in ongoing brand and category training.
• Follow Ulta Beauty policies, procedures, standards, and dress code.
• Keep assigned work areas replenished, signed, and faced, and ensure testers are available.
• Maintain store cleanliness and standards, including the salesfloor, restrooms, cashwrap, backroom, and break area.
• Complete merchandise resets, planograms, marketing and advertising displays, physical inventory procedures, and shipment processing or unloading.
• Protect company assets by following loss prevention practices and providing exceptional guest service.
• Complete other operational tasks as directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed