Beauty Advisor

Ulta Beauty, Inc.•Bozeman, MT

11d•Onsite

About The Position

The Beauty Advisor (BA) provides an exceptional experience for Ulta Beauty guests by engaging with them to understand their individual needs, performing cashier tasks, keeping merchandise fixtures stocked, maintaining store cleanliness, and completing assigned tasks. The BA supports the leadership team by contributing to sales and in-store events, delivering guest service, and following operating procedures and compliance standards. The position calls for a passion for the beauty industry, strong guest service, and the ability to learn and communicate product knowledge. The BA helps achieve store sales, guest loyalty, omni-channel sales, and shrink goals. The role includes greeting and assisting guests, answering product and service questions, sharing promotions, recommending products and services, handling transactions and online orders, and providing makeup applications, skincare analysis, and product demonstrations. The BA also books appointments, supports services and events, and stays informed about products and services. The position contributes to an inclusive and collaborative store environment, shares information about the guest loyalty program, and participates in ongoing training. Operational duties include following company policies and dress code; replenishing and maintaining assigned areas; keeping the store clean; assisting with resets, displays, inventory, and shipments; protecting company assets; and completing other tasks as directed. The schedule is flexible and includes days, evenings, weekends, and holidays. Work involves continuous mobility and coordination, frequent standing and other movements, and lifting, carrying, or moving up to 25 pounds during a shift.

Requirements

High school diploma preferred.
One year of relevant work experience or an equivalent combination of education and relevant work experience preferred.
Demonstrated passion for guest service and competency in selling.
Proficiency with basic technology, such as a Point of Sale system and Apple devices.
Ability to build and maintain strong customer relationships.
Ability to troubleshoot.
Ability to work independently and as part of a team.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Nice To Haves

High school diploma.
One year of relevant work experience or an equivalent combination of education and relevant work experience.

Responsibilities

Contribute to store goals for retail and service sales, guest loyalty, omni-channel sales, and retail shrink.
Provide a guest-friendly experience by greeting and engaging guests, personalizing service, answering questions, informing guests about promotions, and recommending products and services.
Handle customer service, sales, refunds, and exchanges, and assist with online orders.
Perform makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events.
Stay informed about products and services, including their ingredients and benefits.
Maintain prompt and regular attendance.
Support an inclusive environment for teammates, peers, and guests.
Share information about the guest loyalty program, including credit and the Ulta Beauty app.
Collaborate with managers and associates to help grow the business.
Participate in ongoing brand and category training.
Follow company policies, procedures, standards, and dress code.
Keep assigned work areas replenished, signed, and faced, and ensure testers are available.
Maintain cleanliness and store standards across the salesfloor, restrooms, cashwrap, backroom, and break area.
Participate in merchandise resets, planograms, marketing and advertising displays, physical inventory, and shipment processing and unloading.
Protect company assets by following loss prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.