Seasonal Beauty Advisor - Lancome, Mall At Rockingham Park

Macy's•Salem, NH

5h•$17 - $23•Onsite

About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted beauty expert who creates personalized, inspiring shopping experiences that build customer confidence and drive sales. You provide expert advice, product demonstrations, tailored consultations that may include makeup application, and skincare recommendations. You use product knowledge and awareness of current trends to introduce customers to products and innovations suited to their needs and style. You build and manage client relationships through consistent follow-up, virtual outreach, and personalized service, with the goal of exceeding customer expectations and sales goals. You help keep the counter and sales floor clean, organized, and shoppable; maintain signage and pricing; and assist with merchandise moves. You review sales goals, learn about new arrivals, top-selling items, promotions, and trends, and work with colleagues to deliver excellent customer service and store results. The role involves using point-of-sale technology and digital tools, promoting loyalty benefits and credit accounts, and participating in sales events and ongoing product training. The position requires flexible availability for days, evenings, weekends, and holidays, as well as dependable attendance and punctuality. Full-time colleagues are typically scheduled for 30 or more hours per week, while part-time colleagues are typically scheduled for 12–24 hours per week; all schedules include weekend shifts. Hours depend on business needs and colleague availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move, stand, reach with arms and hands, and perform the physical requirements described for the role.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Welcome customers and create friendly, personalized conversations that build lasting relationships.
Provide beauty advice, product demonstrations, tailored consultations, makeup application, and skincare recommendations.
Educate customers about beauty products, including their benefits and use, and introduce products and innovations suited to their needs and style.
Build and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
Meet and surpass daily sales goals by delivering exceptional service.
Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
Stay informed about sales goals, new arrivals, top-selling items, trends, promotions, and product launches through training and vendor education.
Use clienteling tools to promote offers and product launches and participate in sales events.
Share loyalty program benefits and acquire new customers by opening credit accounts.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Support colleagues through honesty, care, and collaboration, and contribute to individual and store results.
Provide customers with a sincere closing and ensure they have what they need.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.