BDC Manager (Sales) - 2700

BRAM Auto Group•New York, NY

8h•Onsite

About The Position

BRAM Auto Group is one of the largest family-owned businesses in the Tri-State area, serving customers in New York and New Jersey for over 50 years. BRAM is a premier automotive management group, owning and operating 13 innovative Dealership Locations representing Lexus, Honda, Toyota, Cadillac, INEOS Grenadier, Hyundai, and Genesis Brands. BRAM Auto Group has built a strong company reputation as a workplace that values innovation, upholds superior service, and rewards hard work and success. The Automotive Sales BDC Manager is responsible for overseeing and handling inbound and outbound communication as it relates to the BDC Sales Department.

Requirements

Previous automotive BDC Management experience (1+ years)
Previous automotive BDC experience (3-5+ years)
Individuals employed in this position must be able to stand, sit and mobilize through various dealership work areas (sometimes for extended periods) in connection with their sales and customer and customer service duties
Individuals employed in this position must display excellent customer service skills, including without limitation: Managing difficult or challenging customer situations; responding promptly to customer needs; soliciting customer feedback to improve service; responding to requests for service and assistance; meeting commitments to customers and management
Individuals employed in this position must have excellent interpersonal communication skills; cultural sensitivity and demonstrates ability to work with diverse people groups
Individuals employed in this position must have excellent verbal and written communication skills, including the ability to effectively present information and respond to questions and management
Individuals employed in this position must be able to read, and generally analyze and interpret relevant business periodical, professional journals, technical procedures and/or government regulations and write reports and general business correspondence
Individuals employed in this position must have excellent organizational skills and attention to detail
Individuals employed in this position must demonstrate sufficient computer literacy
Individuals employed in this position must possess a positive attitude and commitment to adhere to and administer company policies, procedures and standards
Individuals employed in this position must have required factory certifications
automotive dealership: 3-5+ years (Required)

Nice To Haves

Management: 1+ year (Preferred)

Responsibilities

Responsible for hiring, training, and supervising all BDC Sales Department personnel, as well as monitoring their performance in meeting sales quota
Exhibits a professional management style that sets the example for enthusiasm, respectfulness, productivity, and accountability
Creates goals and objectives for the BDC Sales Department
Must Maintain Dealership/Manufacturer required Training levels
Assumes accountability for teams daily performance metrics in sales and CRM utilization, appointments, and follow up calls
Provides monthly production report of the BDC Sales Department
Responds to email/text inquiries in a professional, well-spoken manner and disperse emails to appropriate Department Managers as needed
Monitors and contacts Internet leads from our website, dealer, manufacturer and third party sites
Follows up with all clients that are connected to the dealership for business development
Attends sales meetings and trainings as required
Ensures Department is compliant with government regulations
Manages all other aspects of the BDC Sales Department
Follows Safeguards Rules and company safety procedures and policies