BDC Manager

Doug Smith Subaru • Lehi, UT

7h • Onsite

About The Position

Doug Smith Autoplex is looking for a Service BDC Manager to lead and develop their growing Business Development Center. This is an onsite position. This role is responsible for overseeing service BDC operations, managing team performance, and ensuring an exceptional customer experience. The manager will work closely with Service teams to drive results and maintain a high-performing department.

Requirements

• Proven leadership or management experience
• Strong communication skills
• Highly organized with the ability to manage multiple priorities
• Results-driven with a focus on performance metrics and team development
• Comfortable working with CRM systems and call tracking tools
• High school diploma or equivalent
• Must be 18 years or older
• Valid driver’s license and clean driving record
• Availability to work full-time

Nice To Haves

• BDC or call center experience preferred

Responsibilities

• Manage and lead the Service BDC team, in training, and performance
• Oversee daily operations, including inbound call flow, appointment setting, and customer communication (phone, text, email)
• Monitor and manage call queues
• Conduct regular call grading and provide actionable feedback to improve performance and customer experience
• Assign and track outbound call campaigns to support service traffic and retention
• Partner with service leadership to align processes and improve performance
• Maintain a positive, motivating, and team-oriented work environment

Benefits

• Medical, Dental, and Vision Benefits
• Health Savings Account
• 401(k) with Company Match
• Paid Time Off (after first year)
• Life and AD&D Insurance
• Short-Term Disability Insurance
• Holiday Pay (if applicable)
• Employee Discounts
• No-Cost, Debt-Free College Degree Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 11-50 employees