BDC Manager

Lithia & Driveway • Los Angeles, CA

1d

About The Position

Hiring an Experienced Bilingual BDC Manager for the Sales Department If you’re ready to take your career to the next level as a leader in BDC Management and would like to join us o n the fast track to success and development, apply today!

Requirements

• Previous customer service management experience.
• Must be Bilingual and Fluent in Spanish
• Ability to present information in a clear and professional manner.
• Ability to teach others how and why to perform their job.
• Basic computer skills.

Responsibilities

• Lead customer relations process management by observing, installing, and training approved CR processes.
• Develop accountable, continuous improvement plans by observations and conducting meetings with the General Manager.
• Gather accurate customer information to create a database for continual follow-up and retention.
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer & phone skills to increase appointments, sales, customer retention and set appointments with call-ins, referrals and leads.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees