BDC Manager

Lithia & DrivewayLos Angeles, CA

About The Position

Hiring an Experienced Bilingual BDC Manager for the Sales Department If you’re ready to take your career to the next level as a leader in BDC Management and would like to join us o n the fast track to success and development, apply today!

Requirements

  • Previous customer service management experience.
  • Must be Bilingual and Fluent in Spanish
  • Ability to present information in a clear and professional manner.
  • Ability to teach others how and why to perform their job.
  • Basic computer skills.

Responsibilities

  • Lead customer relations process management by observing, installing, and training approved CR processes.
  • Develop accountable, continuous improvement plans by observations and conducting meetings with the General Manager.
  • Gather accurate customer information to create a database for continual follow-up and retention.
  • Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
  • Utilize computer & phone skills to increase appointments, sales, customer retention and set appointments with call-ins, referrals and leads.

Benefits

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

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What This Job Offers

Job Type

Full-time

Career Level

Manager

Education Level

No Education Listed

Number of Employees

5,001-10,000 employees

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