BDC Manager

Lithia & Driveway•Los Angeles, CA

21h

About The Position

Hiring an Experienced Bilingual BDC Manager for the Sales Department If you’re ready to take your career to the next level as a leader in BDC Management and would like to join us on the fast track to success and development, apply today! At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!

Requirements

Previous customer service management experience.
Must be Bilingual and Fluent in Spanish
Ability to present information in a clear and professional manner.
Ability to teach others how and why to perform their job.
Basic computer skills.

Responsibilities

Lead customer relations process management by observing, installing, and training approved CR processes.
Develop accountable, continuous improvement plans by observations and conducting meetings with the General Manager.
Gather accurate customer information to create a database for continual follow-up and retention.
Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
Utilize computer & phone skills to increase appointments, sales, customer retention and set appointments with call-ins, referrals and leads.