BDC Manager

Crossroads Chevrolet • Beckley, WV

19h • Onsite

About The Position

Crossroads Chevrolet in Beckley, WV is seeking a high-energy, well-organized, self-motivated BDC Manager to lead our Business Development Center and maximize sales opportunities across the dealership. This is a critical leadership role responsible for driving appointment volume, improving show rates, and ensuring a consistent, professional customer experience from first contact to arrival on the showroom floor.

Requirements

• Proven experience in automotive BDC leadership or high-performing internet/phone sales management
• Strong organizational skills with the ability to manage multiple priorities
• High energy, positive attitude, and strong work ethic
• Self-motivated leader who thrives in a fast-paced, performance-driven environment
• Excellent communication skills, both verbal and written
• CRM experience required

Responsibilities

• Lead, coach, and hold accountable the BDC team to daily, weekly, and monthly performance goals
• Manage inbound and outbound phone, internet, and text leads to maximize appointment set and show rates
• Develop and enforce scripts, processes, and follow-up strategies
• Monitor CRM activity to ensure proper documentation, lead handling, and response times
• Work closely with Sales Management to align appointments with inventory and sales strategy
• Track performance metrics and continuously improve results through training and process refinement
• Maintain a high level of professionalism, urgency, and customer focus at all times

Benefits

• Competitive compensation based on experience and performance
• 401(k) with company match
• Health, dental, and vision insurance available
• Opportunity to lead and build a high-impact BDC operation
• Stable, growth-oriented dealership environment
• Career advancement opportunities within the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees