Bath + Kitchen Showroom Sales Consultant

Reece Group•Dallas, TX

22h•Onsite

About The Position

The Showroom Consultant in the Bath + Kitchen Division uses technical knowledge and customer service skills to deliver end-to-end experiences for end users and build lasting relationships with designers, smaller custom builders, and high-end remodelers. The role is responsible for achieving sales and margin targets across displayed categories, including appliances, plumbing, and outdoor grilling. The consultant develops customer relationships, identifies customer needs, presents relevant product solutions, and supports sales from initial qualification and quoting through order placement and post-sale follow-up. The position also involves monitoring sales trends and account activity, preparing quotes and specification or picture books, attending showroom events and continuing education programs, coordinating with showroom support and network development representatives, responding to customer and internal requests, and completing administrative tasks such as queue and past-due-order monitoring, sales tracking, training, and assistance with accounts receivable. The role requires onsite presence at the assigned location and the ability to lift up to 25 pounds occasionally, as well as extended sitting and standing.

Requirements

Bachelor’s degree.
Proficiency in Excel, Word, and Outlook.
Passion for sales and customer satisfaction.
Ability to establish a positive first impression, build rapport and trust, and demonstrate company values.
Ability to deliver on promises and identify opportunities for future growth.
Technical knowledge of appliances.
Ability to develop a portfolio of business consisting of designers, smaller custom builders (fewer than five homes per year), and high-end remodelers.
Ability to maintain scheduled workdays and hours, including onsite presence at the assigned location.
Ability to lift up to 25 pounds occasionally and sit and stand for extended periods.
Ability to operate computers, copiers, and other common office equipment.
Oral communication skills, including speaking, speech clarity, and speech recognition.
Written communication skills, including writing, reading, comprehension, and expression.

Nice To Haves

Three or more years of sales experience with demonstrated success.
Experience in home furnishings, home improvement, or a complex sales cycle.
Experience with higher-end products or services.

Responsibilities

Achieve sales targets by following the sales process, from qualifying and quoting through closing and post-sale follow-up.
Achieve gross product targets by understanding customer business needs and using appropriate pricing rate cards.
Grow the customer base in accordance with company targets for average monthly active accounts.
Monitor sales trends and product performance, use company reports to analyze results, and develop plans to qualify and engage new customers.
Promote displayed product categories, including appliances, plumbing, and outdoor grilling.
Recommend solutions based on customer needs, market trends, new product information, and design-based thinking.
Develop relationships with designers, small custom builders, and high-end remodelers by understanding their business needs and communicating the company’s value proposition.
Prepare accurate quotes and specification or picture books within one business day of a customer meeting or interaction, or communicate an updated timeline if needed.
Follow up on quotes within customer expectations to identify obstacles and convert quotes to orders.
Procure products and process sales orders in accordance with standard procedures, including cash handling.
Continually improve sales skills and product knowledge.
Attend showroom functions, continuing education events, and other events to acquire leads.
Network with and influence decision makers in the remodel and new custom-build ecosystem to develop relationships and accounts.
Identify leads on the showroom floor and proactively develop relationships with end users.
Build effective working relationships with Showroom Support and Network Development Representatives.
Respond with urgency and within one business day.
Attend daily huddles with the manager and monthly touch-base meetings.
Communicate backorder concerns and tasks to Showroom Consultant Support daily.
Share ideas, trends, customer feedback, and market and competitor information with relevant teams and channels.
Monitor calling and trouble queues and past-due order reports in accordance with company policy.
Track weekly sales progress and complete assigned training.
Maintain ethical standards consistent with good judgment, company policy, and objectives.
Assist with credit and collections of accounts receivable as needed.