Base Experience Coordinator

Aero•Teterboro, NJ

1d•Onsite

About The Position

Aero is a premium travel company combining scheduled and charter flights with aircraft management services through a digital-first platform. The company emphasizes safety, personalized service, hospitality, and decisive action. The Base Operations Coordinator supports day-to-day base operations and helps Operations and Experience Teams deliver a seamless guest journey. The role maintains the base’s premium environment through inventory and facilities coordination, administrative support, and hospitality-focused service. It is fully onsite five days per week.

Requirements

Impeccable attention to detail and an ability to notice small touches that improve the guest and team experience.
Exceptional organizational and time-management skills, including the ability to manage administrative tasks efficiently and meet deadlines in a fast-paced environment.
High proficiency with Google Suite, including Docs, Sheets, and Calendar, and communication tools such as Slack.
Optimism, resourcefulness, and independent problem-solving ability.
A willingness to take on tasks of any size and pride in doing the job well.
Excellent verbal and written English communication skills.
Ability to work on your feet for extended periods and move, pull, carry, or lift up to 50 pounds.
Flexible work schedule; occasional support during nights or weekends may be required.
Must live within 60 minutes of the base and have a car.

Nice To Haves

Experience in an administrative, operations, or hospitality support role.

Responsibilities

Manage inventory of guest experience amenities, printed collateral, and base operational supplies, keeping the base stocked while controlling spending.
Represent Aero on the ground and provide a consistent, premium presence for arriving and departing flights.
Keep the Aero lounge tidy, organized, and guest-ready; flag cleaning or repair needs for facilities crews.
Maintain staff and storage areas so they remain accessible, efficient, and easy to use.
Carry out lounge- and office-related projects or tasks requested by the manager.
Identify and resolve facilities issues in lounge and office spaces, and coordinate general maintenance vendors.
Manage all mail and shipping logistics for the base.
Work with Finance to support controlled spending, stock levels, and waste tracking.
Help organize, stage, and clean up after guest or team events.
Support daily facilities operations, including receiving and distributing mail and packages and managing outgoing shipments via FedEx.