Base Experience Coordinator

Aero • Teterboro, NJ

2d • Onsite

About The Position

Aero is a premium travel company focused on exclusivity, design, convenience, and personalized service. The Base Operations Coordinator supports base operations and enables the Operations and Experience Teams to deliver a seamless guest journey. The position requires meticulous organization, proactive problem-solving, and hospitality, and is fully onsite five days per week.

The role manages guest-experience amenities, printed materials, and operational supplies; maintains the lounge and office environment; coordinates facilities vendors and maintenance; and handles mail and shipping logistics. It also supports projects and special events and works with Finance on spending, stock levels, and waste tracking.

Requirements

• Impeccable attention to detail and a keen eye for details that elevate the guest and team experience.
• Exceptional organizational and time-management skills, including the ability to manage administrative tasks efficiently and meet deadlines in a fast-paced environment.
• High proficiency with Google Suite, including Docs, Sheets, and Calendar, and internal communication tools such as Slack.
• Optimism, resourcefulness, and the ability to solve problems independently and help others.
• A no-task-is-too-small mentality and pride in completing work well.
• Excellent verbal and written English communication skills.
• Able to work on feet for extended periods and move, pull, carry, or lift up to 50 pounds.
• Flexible work schedule; primarily regular hours, with occasional nights or weekends possibly required.
• Must live within 60 minutes of the base and have a car.

Nice To Haves

• Experience in an administrative, operations, or hospitality support role is preferred.

Responsibilities

• Manage inventory of guest-experience amenities, printed collateral, and base operational supplies, maintaining appropriate stock while controlling spending.
• Represent Aero on the ground and provide a premium presence for arriving and departing flights.
• Keep the lounge tidy, organized, and presented as intended for guests; flag cleaning or repair needs for facilities crews and maintain staff and storage areas.
• Carry out lounge- and office-related projects or tasks requested by the manager.
• Identify and resolve facilities issues and coordinate general-maintenance vendors to keep the environment safe, functional, and reflective of the Aero brand.
• Manage mail and shipping logistics for the base.
• Work with Finance on controlled spending, stock levels, and waste tracking.
• Help organize, stage, and clean up after special guest or team events.
• Support daily facilities operations, including receiving and distributing mail and packages and managing outgoing shipments via FedEx.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed