Bartender-Gilley's

RUFFIN•Park City, KS

63d•Onsite

About The Position

It is the primary responsibility of the Gilley’s Bartender to prepare and serve cocktails to servers and / or guests with an excellent & upbeat attitude. The Bartender must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful. They will build guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back. The Bartender will observe all activity within their assigned area, offering assistance to all guests and reporting anything out of the ordinary. They are capable of handling routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require management attention, and resolving situations in a manner that maintains positive guest relationships. The Bartender ensures all guests are kept in play by providing friendly and helpful service at all interactions, utilizing open body language, and politely assisting guests as needed. They will also assist in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests, and maintaining monetary and paperwork accuracy and efficiency within department/property standards. The Bartender adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same. They are empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount, otherwise ensuring a manager is notified immediately. The Bartender will also crosstrain in other F&B areas and perform other duties as assigned.

Requirements

Must be at least 21 years of age or older and have the ability to obtain and retain KRGC Gaming License.
Minimum of one year experience in a high-volume bar/restaurant
Knowledge of current ABC laws
Must be competent in using computer programs
High school diploma or equivalent, required
Must be able to work both independently and as a member of a team
Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
Must be able to respond to visual and audible cues
Must be able to read, write, speak and understand English
Must be able to bend, reach, kneel and grip items
Must be able to lift items weighing up to 50 pounds
Must be able to walk and stand for long periods of time (8-12 hours)
Have a sense of urgency and keep up with fast paced business practices
Operate in mentally and physically stressful situations
Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust

Nice To Haves

One year of direct customer contact experience, preferred
Previous money handling experience preferred
Display professionalism; excellent verbal and written communication skills
Professional appearance as outlined in the Gilley’s Team Member Handbook

Responsibilities

Mix and serve beverages to all guests, Gilley Girls, and cocktail servers who have placed orders
Ensure the cleanliness and stock of the bar including clean glasses, plenty of garnishes, and proper utensils
Get proper identification for all patrons appearing less than 30 years old
Make traditional and creative cocktails
Take and deliver food orders to guests sitting at the bar
Record and balance cash receipts and prepare cash transfers to the cage
Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
Observes all activity within assigned area offering assistance to all guests
Observes activity and reports anything that is out of the ordinary
Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
Ensures all guests are kept in play by providing friendly and helpful service at all interactions
Utilizes open body language, politely speaks with and assists guests as needed
Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests
Maintains monetary and paperwork accuracy and efficiency within department/property standards
Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
Crosstrain in other F&B areas
Other duties as assigned