Technology Tech-Gilley's

Gilley's•Park City, KS

7d•Onsite

About The Position

The Technology Technician installs, operates, maintains, troubleshoots, and supports technology systems throughout the property. The role helps ensure reliable performance of audio/visual equipment, multimedia systems, computer hardware, and related infrastructure used for daily operations, events, promotions, and entertainment venues. The technician provides internal customer service while helping maintain a safe, secure, and efficient operating environment. The role includes supporting events and property functions, maintaining equipment and records, coordinating with vendors, and following company, regulatory, and gaming compliance requirements. The technician may also cross-train in other IT and Slot Technician areas. The position is based at Gilley Physical in Park City, Kansas. The posted position type is Full-Time/Part-Time.

Requirements

Must be at least 18 years old.
Must be able to obtain and retain a Level II KRGC Gaming License.
Proficient computer skills, including Microsoft Office and Windows.
Professionalism and excellent verbal and written communication skills.
Professional appearance as outlined in the Gilley’s Team Member Handbook.
Ability to work independently and as part of a team.
Availability to work the required schedule, which may include nights, weekends, holidays, and overtime as needed.
Able to respond to visual and audible cues.
Able to read, write, speak, and understand English.
Able to bend, reach, kneel, and grip items; climb up and down ladders; lift up to 50 pounds; and push, pull, or move up to 950 pounds with assistance or moving equipment.
Able to walk and stand for long periods of time, stated as 8–12 hours.
Able to keep up with fast-paced business practices and tolerate areas with high noise levels, bright lights, and dust.
Physically mobile with reasonable accommodations.

Nice To Haves

A two-year technical or trade school degree in Audio/Video Production, IT, or a related field is preferred.
At least one year of direct customer contact experience is preferred.
Two years of audio/visual or IT experience is preferred, including operational knowledge of video projectors, DVD/VCR, karaoke machines, and a Midas M32 soundboard, or an equivalent combination of education and experience.

Responsibilities

Install, configure, operate, maintain, and troubleshoot audio, video, projection, lighting, and multimedia equipment.
Provide technical support for events, promotions, and property-wide operations.
Inspect, maintain, and repair technology equipment and systems, including performing preventative maintenance.
Monitor system performance and respond promptly to technology-related service requests.
Maintain inventory of technology equipment, accessories, and supplies on the property.
Secure, transport, store, and document equipment before and after events.
Assist with setting up and breaking down technology systems for special events and property functions.
Support computer hardware, peripheral devices, network-connected equipment, and user workstations as assigned.
Maintain accurate maintenance logs, inventory records, and service documentation.
Coordinate with vendors and service providers for equipment repairs and installations.
Follow company, regulatory, and gaming compliance requirements.
Identify and report technology issues, safety concerns, and operational deficiencies to management.
Provide professional and courteous service to guests, team members, and vendors.
Cross-train in other IT and Slot Technician areas.