F&B Manager- Gilley's

RUFFIN • Park City, KS

7d • Onsite

About The Position

The F&B Manager oversees Gilley’s food and beverage outlets, including staff management, operations, financial management, compliance, and reporting. The position exercises discretion and independent judgment and works closely with the F&B Director to help ensure service standards and safety guidelines are met. Other duties may be assigned.

Requirements

• Must be at least 18 years of age.
• Must be able to obtain and retain a KRGC Gaming License.
• One year of supervisory experience in a food and beverage setting.
• Proficiency in MS Office and other food and beverage applications.
• Professional appearance as outlined in the Gilley’s Team Member Handbook.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Availability to work the required schedule, which may include nights, weekends, holidays, and overtime.
• Ability to handle high-volume customer interactions while remaining outgoing, upbeat, and cheerful.
• Must be able to respond to visual and audible cues.
• Must be able to read, write, speak, and understand English.
• Must be able to bend, reach, kneel, and grip items.
• Must be able to lift items weighing up to 50 pounds.
• Must be able to walk and stand for long periods of time, typically 8–12 hours.
• Must be able to work in fast-paced business operations and stressful mental and physical situations.
• Must be able to tolerate secondary smoke, high noise levels, bright lights, and dust.

Nice To Haves

• One year of direct customer contact experience.
• Previous money-handling experience.

Responsibilities

• Lead the food and beverage team by attracting, recruiting, training, and appraising personnel.
• Manage food and beverage operations within budget and to high standards, including establishing and managing departmental budgets.
• Manage employees across all food and beverage outlets.
• Oversee front-of-house and back-of-house restaurant operations.
• Complete scheduled inventories, assess ordering needs, and provide ordering instructions to appropriate parties.
• Keep informed about current laws and guidelines, communicate relevant information to staff, and ensure compliance.
• Interview, hire, train, and manage personnel matters, including terminations, advancements, promotions, and discipline.
• Assist with inspections of kitchen and bar equipment and hold staff accountable for food sanitation and safety regulations.
• Assist in creating a training program and train staff on cash handling procedures and company accounting policies, including proper use of the POS system, payment methods, promotions, and approvals.
• Assist with reconciling cash banks and securing bank reports and related documentation.
• Collaborate with the food and beverage team to develop and implement new ideas.
• Build guest relationships by welcoming customers, making them comfortable, and inviting them to return.
• Observe activity in assigned areas, assist guests, and report anything unusual.
• Handle routine customer complaints and incidents independently, identify matters requiring upper management attention, and resolve situations in ways that maintain positive guest relationships.
• Provide friendly, helpful service and assist guests as needed.
• Help maintain a spotless facility by disposing of cups, glasses, and bottles left by guests.
• Maintain monetary and paperwork accuracy and efficiency in accordance with department and property standards.
• Follow and promote regulatory, departmental, and company policies ethically.
• Resolve guest disputes quickly and efficiently.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed