Technology Tech-Gilley's

RUFFIN•Park City, KS

7d•Onsite

About The Position

The Technology Technician is responsible for installing, operating, maintaining, troubleshooting, and supporting technology systems throughout the property. The role ensures reliable performance of audio/visual equipment, multimedia systems, computer hardware, and related infrastructure used in daily operations, events, promotions, and entertainment venues. The technician provides internal customer service while helping maintain a safe, secure, and efficient operating environment. The position is full-time or part-time as listed in the job details, and reports to the Sr. Technology Manager. It is based at Gilley Physical in Park City, Kansas. The role requires a Level II KRGC Gaming License, or the ability to obtain and retain one, and may involve nights, weekends, holidays, and overtime as needed. Responsibilities may be supplemented or revised by Gilley.

Requirements

Must be at least 18 years of age.
Must be able to obtain and retain a Level II KRGC Gaming License.
Proficient computer skills, including Microsoft Office and Windows.
Professional demeanor and excellent verbal and written communication skills.
Professional appearance as outlined in the Gilley’s Team Member Handbook.
Ability to work independently and as a member of a team.
Availability to work the required schedule, which may include nights, weekends, holidays, and overtime.
Must be able to respond to visual and audible cues.
Must be able to read, write, speak, and understand English.
Must be able to bend, reach, kneel, and grip items, and climb up and down ladders.
Must be able to lift items weighing up to 50 pounds and, with assistance, push, pull, or move equipment weighing up to 950 pounds.
Must be able to walk and stand for extended periods of 8–12 hours.
Ability to keep pace with fast-paced business practices and tolerate high noise levels, bright lights, and dust.

Nice To Haves

Two-year technical or trade school degree in Audio/Video Production, IT, or a related field.
At least one year of direct customer contact experience.
Two years of audio/visual or IT experience, including operational knowledge of video projectors, DVD/VCR, karaoke machines, and a Midas M32 soundboard, or an equivalent combination of education and experience.

Responsibilities

Install, configure, operate, maintain, and troubleshoot audio, video, projection, lighting, and multimedia equipment.
Provide technical support for events, promotions, and property-wide operations.
Conduct routine inspections, preventative maintenance, and repairs on technology equipment and systems.
Monitor system performance and promptly respond to technology-related service requests.
Maintain inventory of technology equipment, accessories, and supplies on the property.
Secure, transport, store, and document equipment before and after events.
Assist with setup and breakdown of technology systems for special events and property functions.
Support computer hardware, peripheral devices, network-connected equipment, and user workstations as assigned.
Maintain accurate maintenance logs, inventory records, and service documentation.
Coordinate with vendors and service providers for equipment repairs and installations.
Follow company, regulatory, and gaming compliance requirements.
Identify and report technology issues, safety concerns, or operational deficiencies to management.
Provide professional and courteous service to guests, team members, and vendors.
Cross-train in other IT and Slot Technician areas.