Guest Safety Officer-Gilley's
About The Position
The Guest Safety Officer enforces company guest safety regulations and helps maintain a controlled, safe environment at Gilley’s. The role may include assisting with minor medical situations. Officers monitor facility safety and security, safeguard company assets, support gaming-regulation compliance, document accidents and incidents, and provide friendly assistance and information to guests. The position requires professional, tactful interactions, sound judgment, and the ability to work independently or as part of a team in a fast-paced environment. The role may involve working nights, weekends, holidays, and overtime as needed, as well as standing and walking for extended periods.
Requirements
- Guest Safety Officer experience.
- At least 18 years of age.
- Ability to obtain and retain a Level II KRGC Gaming License.
- Professionalism and excellent verbal and written communication skills.
- Professional appearance as outlined in the Gilley’s Team Member Handbook.
- Ability to work independently and as a member of a team.
- Availability to work the required schedule, which may include nights, weekends, holidays, and overtime as needed.
- Tact when dealing with difficult guests.
- Ability to read, write, speak, and understand English.
- Ability to respond to visual and audio cues.
- Ability to bend, reach, kneel, and grip items.
- Ability to lift items weighing up to 50 pounds.
- Ability to walk and stand for extended periods of 8–12 hours.
- Excellent vision, including peripheral vision.
- Excellent hearing and ability to wear an earpiece for 8–10 hours.
- Physical mobility, with reasonable accommodations.
Responsibilities
- Monitor the safety and security of the internal and external facility when assigned as a Parking Lot Officer.
- Escort internal money transfers throughout the gaming facility.
- Safeguard Gilley’s assets.
- Enforce State Gaming Regulations, including the System of Internal Controls and Emergency Operating Procedures.
- Prepare accident, medical, and incident reports.
- Greet customers and provide information about programs, amenities, restaurants, and the Players Club program.
- Monitor the collection and transportation of Drop Boxes to the storage area.
- Report improper or illegal acts, or suspected improper or illegal acts, to the acting Guest Service Manager or acting Gaming Facility Shift Manager.
- Train new Guest Safety Officers as necessary.
- Build guest relations through friendly, welcoming interactions and encourage guests to return.
- Observe activity and report anything out of the ordinary.
- Handle routine customer complaints and incidents with appropriate discretion, resolving situations in a way that maintains positive guest relationships and referring matters requiring management attention.
- Provide friendly, helpful service and use open body language when assisting guests.
- Follow regulatory, departmental, and company policies ethically and encourage others to do the same.
- Resolve guest disputes quickly and efficiently up to a predetermined amount, and notify a manager immediately when a dispute exceeds that authority.
- Respond to visual and audio cues and keep pace with fast-paced business practices.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
