Guest Safety Officer

Space Needle • Seattle, WA

5d • $21 - $24

About The Position

The Guest Safety and Security Officer ensures a safe, secure, and welcoming environment across the Space Needle and Chihuly Garden and Glass. The role safeguards company assets, supports guest and team member safety, and promotes awareness, professionalism, hospitality, and adaptability. Officers work as part of a centralized, multi-venue team, flexing across properties to meet operational needs, staff security posts, and support the effectiveness of the Guest Safety and Security Department.

The position includes venue patrols and monitoring, guest assistance, emergency response, incident management, security technology operation, cross-venue coordination, and asset protection. Officers respond to medical incidents, behavioral escalations, crimes, hazards, and alarms; provide First Aid, CPR, and AED support as trained and required; coordinate with the Dispatch Center/Security Operations Center; and complete incident reports and daily logs.

This is a full-time, hourly position paying $21.30–$24.30 per hour. The $24.30 rate is based on completing six training certifications within the first 90 days of employment.

Requirements

• Prior experience in security, public venue operations, guest safety, emergency response, or a related field.
• First Aid, CPR, and AED certification, or ability to obtain certification within the required timeline.
• Proficiency with two-way radios, communication protocols, and security software systems.
• Ability to prepare accurate, detailed written reports and logs.
• Demonstrated experience with verbal de-escalation and conflict resolution techniques.
• Strong guest service and interpersonal communication skills.
• Ability to operate surveillance, telephone, fire system, and digital security equipment.
• Ability to learn and use the in-house access card system.
• Ability to walk extended routes, stand for prolonged periods, climb stairs, and respond physically and quickly to emergencies.
• Ability to lift 50 pounds and perform physical activities inherent to patrol duties.

Responsibilities

• Conduct routine patrols of indoor and outdoor areas, including front of house, back of house, retail, theaters, exhibit areas, and grounds.
• Maintain a visible security presence to deter theft, misconduct, and unsafe or illegal behavior.
• Monitor access control points and prevent unauthorized entry to restricted areas.
• Observe behavior and identify potential safety or security risks; monitor building conditions and report or respond to vulnerabilities, hazards, and suspicious conditions.
• Provide calm, professional guest service, including wayfinding and responses to safety-related inquiries.
• Support high-volume periods, special events, and unusual operating conditions.
• Respond to concerns, incidents, and escalations using verbal de-escalation and empathy-driven conflict resolution.
• Support team members and partners with safety needs and during emergencies.
• Respond to medical incidents, behavioral escalations, crimes in progress, hazardous conditions, and facility alarms.
• Provide First Aid, CPR, and AED support as trained and required.
• Investigate or report suspicious packages and items according to established protocols.
• Coordinate with the Dispatch Center/Security Operations Center and provide timely, accurate updates on calls for service.
• Complete detailed incident reports and daily logs.
• Ensure security technology, including video management systems, alarms, access control points, and communications equipment, is operational.
• Check portable radios, remain reachable, and maintain communication while on duty.
• Operate the fire panel during incidents or drills and conduct key and card access compliance checks.
• Coordinate safety operations with Space Needle and Chihuly Garden and Glass departments, Seattle Police Department, Seattle Center Security, and other partners.
• Adapt responsibilities to location needs and support events, shared campus activities, and overlapping guest flows.
• Maintain a security presence in retail areas and observe and respond to possible shoplifting.
• Investigate internal theft matters and policy violations while upholding organizational policies and guest experience standards.
• Cooperate and coordinate with the Seattle Police Department and Seattle Center Emergency Services Unit.
• Know the locations of water shutoffs and how to operate them.
• Assist with disaster preparedness for earthquakes, fires, and other crises.
• Provide safety escorts to vehicles or public transportation for team members who express safety concerns.
• Occasionally escort separated employees while they collect belongings or company property and, if necessary, escort them from the property.
• Follow the company uniform policy and maintain professional attire.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Long-term disability coverage
• 401(k) plan with a match of 50% of the first 6% contributed, equivalent to 3% of wages
• Deferred compensation into a 401(k) account at company shareholder discretion; eligible after one year of service, with an annual plan entry date of October 1
• 10 paid personal days per year
• 14 days of paid time off per year based on working 2,080 hours per year
• Tuition reimbursement of 50%, up to $2,500 per year
• New-child family leave of up to four weeks while on approved FMLA and enrolled in the company-sponsored medical plan
• 25% discount on many Space Needle purchases, including retail, food, and beverage, excluding alcohol
• Charitable contributions/matching gift up to $200 per year
• $50 per month toward an ORCA card or parking

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed