Guest Safety Officer - Swing Shift (FT)

PENN Entertainment • Perryville, MD

4d

About The Position

The Guest Safety Officer provides superior service to guests while helping maintain a safe gaming and entertainment environment. The role includes visible patrols, supporting other departments, promoting property events, maintaining public order, protecting property and assets, and investigating disturbances in hotel, casino, or racing areas. Officers are expected to create fun and excitement for customers while building positive relationships with guests and employees.

Requirements

• High school diploma or equivalent.
• Effective written and verbal communication skills.
• Previous customer service experience.
• Ability to handle stressful situations involving the general public.
• Ability to work in environments that may be noisy and/or have excessive cigarette smoke.
• Tact when dealing with difficult customers.
• Ability to run on level surfaces and up and down stairs.
• Ability to identify and respond quickly to potential problems and conflicts and defend self and others in combative situations.
• Ability to move efficiently around all work areas, including walking and standing for long periods.
• Ability to multitask across a variety of posts and work with all departments.
• Ability to initiate positive interactions with guests and employees.
• Ability to operate company motor vehicles.
• Physical mobility, with reasonable accommodations, including the ability to push, pull, carry, and lift up to 25 pounds, as well as push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance in varying work areas, including confined spaces.

Responsibilities

• Provide superior service to guests and seek out opportunities to be of service.
• Maintain highly visible patrols to help ensure a safe gaming experience.
• Provide quality support to other departments so they can serve guests effectively.
• Promote property promotions and events.
• Maintain public order and enforce safety rules.
• Protect property and assets.
• Investigate disturbances in hotel, casino, or racing areas.
• Create fun and excitement for customers.
• Patrol assigned sections and floors, look for opportunities to interact, and answer calls while maintaining guest relationships.
• Operate company motor vehicles.

Benefits

• Wellness programs supporting team members' financial, physical, and mental well-being.
• Day-one medical coverage, which may vary by position.
• 401(k) matching, which may vary by position.
• Annual performance bonus, which may vary by position.
• Paid time off earned according to local policy and increasing with length of employment.
• Career growth and support for expanding career possibilities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED