Guest Safety Officer - Swing Shift (FT)

Hollywood Casino Perryville • Perryville, MD

11d

About The Position

The Guest Safety Officer provides superior service to guests while helping maintain a safe gaming experience. The role includes highly visible patrols, maintaining public order, enforcing safety rules, protecting property and assets, and investigating disturbances in hotel, casino, or racing areas. Officers support other departments, promote property promotions and events, seek opportunities to interact with guests, and help create fun and excitement. The position requires working with guests and employees across different posts and departments, responding to calls while continuing to build positive relationships.

Requirements

• High school diploma or equivalent.
• Effective written and verbal communication skills.
• Previous customer service experience.
• Ability to handle stressful situations involving the general public and use tact with difficult customers.
• Ability to work in an environment that may be noisy and/or have excessive cigarette smoke.
• Ability to run on level surfaces and up and down stairs.
• Ability to identify and quickly respond to potential problems and conflicts, and to defend oneself and others in combative situations.
• Ability to move around work areas efficiently, including walking and standing for long periods.
• Ability to multitask across a variety of posts and work with all departments.
• Ability to operate company motor vehicles.
• Physical ability, with reasonable accommodations, to push, pull, carry, and lift up to 25 pounds, and to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance, including in confined spaces.

Responsibilities

• Provide superior service to guests and seek opportunities to be of service.
• Maintain highly visible patrols to ensure a safe gaming experience.
• Provide quality support to other departments so they can serve guests effectively.
• Promote property promotions and events.
• Maintain public order and enforce safety rules.
• Protect property and assets.
• Investigate disturbances in hotel, casino, or racing areas.
• Create fun and excitement for customers.
• Initiate positive interactions with guests and employees while patrolling, answering calls, and building relationships.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED