Guest Safety Officer

Caesars Entertainment • Chandler, OK

5d

About The Position

The Guest Safety Officer is responsible for the safety and well-being of guests and fellow employees. Team members follow the Everyone Greets Everyone (EGE) policy by acknowledging guests and colleagues within 10 feet, offering a friendly verbal greeting within 5 feet, staying alert, and looking for opportunities to greet others. Team members participate in mandatory meetings and pre-shift BUZZ sessions.

The officer patrols the property to identify safety hazards and security issues; monitors casino and other property areas for disturbances, crime, fire hazards, and undesirable people; and reports concerns to a Security Supervisor. The role includes assisting civil and law enforcement authorities, providing testimony when necessary, handling lost-and-found requests, enforcing company policies, assisting injured guests and providing first aid until professional help arrives, and checking identification to ensure guests are at least 21 in gaming areas, bars, and venues. The officer also escorts employees carrying assets and sensitive keys, carries chips and paperwork between Table Games and Cashier areas, observes and verifies slot drop transactions, and completes written reports as assigned.

The position requires a flexible schedule, including evenings, nights, weekends, and holidays, and a reasonable amount of overtime when required. Officers must respond to visual and aural cues, remain calm in stressful situations, work independently and as part of a team, and maintain a well-groomed, professional appearance. Other duties may be assigned.

Requirements

• High school diploma or equivalent.
• One year of experience in a position with direct guest contact.
• Must be at least 21 years of age.
• Must possess excellent customer and employee relations skills.
• Must be able to work any day of the week and any shift.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed, professional appearance.
• Must successfully complete the Security Service Officer Documentation Assessment.
• Must have a valid Oklahoma Driver’s License with no DUIs or suspensions within the last three years.
• Cannot have more than two moving vehicle violations within the last three years.
• Must be able to respond to visual and aural cues and remain calm in crisis and stressful situations.
• Must be able to work independently and make rational decisions when handling guest and employee issues.
• Must be able to see and remember specific details of incidents and persons.
• Must be able to give court testimony when necessary and write detailed reports.
• Must be able to read, write, speak, and understand English.
• Must be able to stand and work indoors and outdoors in temperatures ranging from over 115 degrees to as low as 10 degrees.
• Must be able to physically restrain adults weighing more than 200 pounds.
• Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces and stairs.
• Must be able to lift and carry up to 60 pounds and push or pull up to 150 pounds.
• Must be able to tolerate secondhand smoke, high noise levels, bright lights, and dust.

Responsibilities

• Promote the safety and well-being of guests and fellow employees and follow the Everyone Greets Everyone policy.
• Participate in mandatory meetings and pre-shift BUZZ sessions.
• Patrol all sections of the property to identify safety hazards and breaks in security.
• Monitor the casino, parking lots, and other property areas for disturbances, crime, fire hazards, and undesirable people, and report issues to a Security Supervisor.
• Assist civil and law enforcement authorities, including providing testimony in court and administrative hearings.
• Assist guests with lost-and-found requests.
• Enforce company policies and comply with attendance, regulatory, departmental, and company policies and procedures.
• Assist injured guests and apply first aid until professional help arrives.
• Check guest identification to ensure only people age 21 or older enter gaming areas, bars, and venues.
• Escort employees carrying assets and sensitive keys.
• Complete written reports as assigned.
• Carry chips and paperwork to and from Table Games and Cashier areas.
• Observe and verify slot drop transactions.
• Work a flexible, varied schedule, including evenings, nights, weekends, and holidays, and reasonable overtime when required.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED