Guest Safety Officer

Caesars Entertainment•Chandler, OK

6d•Onsite

About The Position

The Guest Safety Officer is responsible for the safety and well-being of guests and fellow employees. Team members follow the Everyone Greets Everyone (EGE) policy by acknowledging guests and coworkers within 10 feet, greeting them verbally within 5 feet, staying alert, and looking for opportunities to engage while on the floor. The role requires participation in mandatory meetings and pre-shift BUZZ sessions, enforcement of company policies, and compliance with attendance, regulatory, departmental, and company requirements. The officer patrols the property and monitors the casino, parking lots, and other areas for safety hazards, security breaches, disturbances, crime, fire hazards, and undesirable people, reporting issues to a Security Supervisor. Duties also include helping injured guests and providing first aid until professional help arrives, assisting with lost and found, checking IDs to ensure guests in gaming areas, bars, and venues are at least 21, escorting employees carrying assets or sensitive keys, carrying chips and paperwork between Table Games and Cashier areas, observing and verifying slot drop transactions, preparing written reports, and assisting civil and law enforcement authorities, including providing testimony when needed. This role requires a flexible schedule that may include any day or shift, evenings, nights, weekends, and holidays, as well as a reasonable amount of overtime when required. The officer must respond to visual and aural cues, work independently and as part of a team, respond calmly to crises, make sound decisions, maintain a professional and well-groomed appearance, and perform other duties as assigned. The position also involves substantial physical activity, including working indoors and outdoors in extreme temperatures, restraining adults, lifting and carrying up to 60 pounds, pushing or pulling up to 150 pounds, and tolerating secondhand smoke, high noise levels, bright lights, and dust.

Requirements

High school diploma or equivalent.
One year of experience in a position with direct guest contact.
Excellent customer and employee relations skills.
Ability to work any day of the week and any shift.
Ability to work well with coworkers and as part of a team.
Well-groomed, professional appearance.
Successful completion of the Security Service Officer Documentation Assessment.
Must be at least 21 years old.
Valid Oklahoma driver's license, with no DUI or suspension in the last three years and no more than two moving vehicle violations in the last three years.
Ability to read, write, speak, and understand English.
Ability to respond calmly to crisis and stressful situations, work independently, and make rational decisions when handling guest and employee issues.
Ability to see and remember specific incident and person details, give court testimony when necessary, and write detailed reports.
Ability to work and stand indoors and outdoors in temperatures exceeding 115 degrees or as low as 10 degrees.
Ability to physically restrain adults weighing more than 200 pounds.
Ability to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and move quickly on level surfaces and stairs.
Ability to lift and carry up to 60 pounds and push or pull up to 150 pounds.
Ability to tolerate secondhand smoke, high noise levels, bright lights, and dust.

Responsibilities

Follow the Everyone Greets Everyone policy by acknowledging guests and fellow team members within 10 feet and initiating a friendly verbal greeting within 5 feet.
Participate in mandatory meetings and pre-shift BUZZ sessions.
Patrol all sections of the property to identify safety hazards and breaks in security.
Assist civil and law enforcement authorities, including providing testimony in court and administrative hearings.
Assist guests with lost and found requests.
Enforce company policies and procedures and comply with attendance, regulatory, departmental, and company requirements.
Assist injured guests and provide first aid as necessary until professional help arrives.
Check guest identification to ensure that only people age 21 or older enter gaming areas, bars, and venues.
Escort employees carrying assets and sensitive keys.
Monitor the casino, parking lots, and other property areas for disturbances, crime, fire hazards, and undesirable people; report issues to a Security Supervisor.
Complete written reports as assigned.
Carry chips and paperwork to and from Table Games and Cashier areas.
Observe and verify slot drop transactions.
Work a flexible schedule, including weekends, evenings, holidays, and other shifts as needed; work reasonable overtime when required.
Respond to visual and aural cues and perform other duties as assigned.