Guest Safety Officer - The Casino (Security Officer)

Nemacolin • Wharton Township, PA

8d

About The Position

The Guest Safety Officer is responsible for helping ensure the safety and security of casino customers and team members. The role monitors casino access and passage for underage patrons and banned individuals, controls access to restricted areas, responds to incidents and accidents, and secures areas during emergencies. It also includes identifying and removing individuals who are excluded or self-excluded from the licensed facility or gaming activities, notifying designated supervisors, compliance representatives, and Pennsylvania State Police as required, assisting with the transport of money, chips, and tokens, and completing reports, inspections, logs, and forms. The officer must complete annual Anti-Money Laundering/Title 31 training and all required company training and certifications.

Requirements

• High school diploma or GED equivalent.
• Must be able to receive and maintain all required certification.
• Must complete all required company training.

Responsibilities

• Identify and remove individuals required or permitted to be excluded or ejected from the licensed facility, as well as individuals who are self-excluded from gaming.
• Complete annual Anti-Money Laundering/Title 31 training.
• Immediately notify designated supervisors, casino compliance representatives, and Pennsylvania State Police when detecting individuals who are excluded or self-excluded as specified.
• Assist in transporting money, chips, and tokens.
• Control access to restricted areas.
• Respond promptly and appropriately to customer and team member incidents and accidents.
• Monitor customer and team member passage into and out of the casino for possible underage patrons and other banned individuals.
• Maintain working knowledge of the CMS system, including Cage, Pit, Credit, Marketing, Players Club, Player Tracking menus, and the Self-Exclusion display.
• Complete safety inspections, logs, and forms, and write applicable reports.
• Secure areas during incidents or emergencies.
• Write reports as required.
• Ensure the safety and security of all customers and team members.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED