Bartender, Banquets

MCR Hotels•Chandler, AZ

About The Position

The Bartender provides customized beverage service to hotel restaurant and bar customers in a friendly, energetic, and timely manner. The role focuses on helping guests enjoy or relax at the bar through attentive service, effective communication, and multitasking. Bartenders prepare and present drinks according to standard recipes and portion controls, maintain the bar’s setup and supplies, process orders and payments, manage cash and beverage inventory, and uphold food safety and cleanliness standards. The position also follows MCR’s universal standards: provide clean, friendly, well-organized, and safe hotel spaces; contribute to guest satisfaction; complete operational checklists and shift handover reports accurately and on time; wear an approved, clean uniform and nametag; and communicate and collaborate professionally with colleagues. Employees may be asked to assist with other job-related duties as assigned.

Requirements

A positive attitude and willingness to learn.
Ability to follow instructions and assigned tasks and meet deadlines.
Ability to provide friendly service to guests.
Ability to work a flexible schedule, including days, nights, holidays, and weekends according to hotel demands.
Ability to read, write, understand, and communicate effectively in English.
Ability to meet the physical demands of standing for sustained periods, walking to accomplish tasks, repetitive wrist, hand, and finger motions, and carrying supplies and other items.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.
Knowledge of drink preparation is preferred.
Previous bartender experience is preferred.

Responsibilities

Greet guests warmly and accurately describe food and beverage options.
Maintain proper and adequate setup of the bar area.
Stock beer, wine, spirits, paper products, straws, stirrers, condiments, and produce; maintain, cut, and store fresh garnishes, juices, and other perishables.
Mix, garnish, and present drinks using standard recipes and portion control.
Attend monthly departmental meetings.
Enter orders into the computer and collect accurate payment.
Receive cash, make change, verify charges, record charges, execute vouchers properly, and balance monies.
Secure and store beverages, food, and equipment; deposit cash drops and secure the bank at the end of the shift as needed.
Sanitize and clean the bar area and assist with maintaining cleanliness in the restaurant and surrounding areas.
Complete the daily inventory prep sheet and other side work permitted by labor rules.
Know current food and beverage offerings; promote and document drink orders.
Follow food safety and handling policies, including product rotation, dating, labeling, and cleaning.
Demonstrate knowledge of hotel hours and available amenities.
Work effectively and efficiently with service and kitchen teams.
Contribute to guest satisfaction, handle challenging guest situations with hospitality and urgency, and support hotel groups and events.
Keep workspaces clean and organized, completing checklists and shift handover reports accurately and on time.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Communicate clearly, honestly, and professionally and assist beyond traditional role boundaries when business or guest needs require it.
Arrive and clock in on time, follow scheduled break procedures, clock out at the scheduled shift end unless directed otherwise, and provide sufficient notice when calling out.