Bartender - VIP Lounge

Caesars Entertainment•Council Bluffs, IA

19h

About The Position

The Bartender - VIP Lounge provides prompt, courteous beverage service and a positive guest experience. The role prepares and serves drinks according to recipes, maintains communication with beverage servers, promotes casino events and programs, and provides personalized service. It also monitors guests’ alcohol consumption and intervenes according to guidelines, resolves service issues, and represents the organization at customer and public relations functions. The bartender operates a cash register or POS system and accounts for cash, charge, and complimentary sales in accordance with established procedures. The position also prepares garnishes, maintains equipment and utensils, and keeps the workstation clean and stocked while following health, safety, and financial-control guidelines.

Requirements

Ability to work in a team environment and under stress as business volume increases.
Mathematical ability to add and subtract and count money and change correctly.
Ability to stand and walk for 8 to 10-hour shifts.
Ability to read, write legibly, understand, and speak English.
Excellent customer service and communication skills.
Knowledge of cocktail ingredients and proper mixing and pouring techniques.
Physical mobility with reasonable accommodation.
Ability to lift and carry up to 75 pounds, including liquor stock and beer cases or kegs.
Ability to reach above and below the shoulder, grip small items, bend, stoop, and twist while preparing cocktails.
Ability to use hand motions when preparing and pouring drinks and cleaning and wiping bar areas.
Ability to work in constricting areas.
Ability to respond to visual and oral cues.
Flexibility to work nights, weekends, and holidays as required.
Ability to work in areas with dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds, and varying air quality.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Provide prompt, courteous beverage refreshment service to guests.
Create a positive experience for every guest through courteous interaction and personalized service, including using guests’ names.
Stay informed about changing promotional beverages, events, and services.
Maintain the integrity of financial controls and responsibilities.
Monitor guests’ alcohol consumption and intervene as needed according to guidelines.
Serve as an ambassador of goodwill while working and at customer and public relations functions; appear in publicity photos.
Promote casino events and programs.
Resolve service problems according to guidelines.
Provide fast, friendly, professional beverage service to guests and servers.
Prepare and pour drink orders with proper portions and ingredients according to recipes; communicate with beverage servers and present drinks to guests or servers as required.
Slice and pit fruit as required.
Operate and maintain equipment and utensils according to established guidelines and safety procedures.
Operate a cash register or POS system, ring up the proper amount, and provide correct change.
Account for cash, charge, and complimentary sales according to established procedures.
Maintain a clean and stocked workstation in accordance with health and safety guidelines.