Bartender - Pool Lounge

AccorHotel•New Orleans, LA

13h•Onsite

About The Position

Provide warm, professional, engaging, and personalized beverage service at the Fairmont New Orleans Pool Lounge. This role involves welcoming guests, anticipating their needs, and maintaining a thorough knowledge of all food and beverage offerings. The Bartender will prepare cocktails and beverages to high standards, assist guests with selections, and provide recommendations for food and beverage pairings. A key aspect of the role is adhering to all Louisiana alcohol regulations and responsible beverage service procedures, while accurately processing payments and maintaining bar cleanliness. Collaboration with other hotel departments and assisting with VIP guests, special events, and hotel functions are also integral parts of the position. The Bartender will also be responsible for maintaining awareness of guest comfort and safety, knowledge of hotel amenities and local attractions, and participating in departmental meetings and training. Opening and closing duties, inventory, stocking, cleaning, and side work are also expected, along with upholding Fairmont's luxury hospitality standards.

Requirements

Previous bartending experience preferred.
Luxury hotel, upscale restaurant, resort, pool, cocktail bar, or lounge experience strongly preferred.
Strong knowledge of cocktails, spirits, wine, beer, and non-alcoholic beverages.
Excellent communication and interpersonal skills.
Strong guest service and relationship-building abilities.
Previous POS and cash-handling experience preferred.
Alcohol awareness certification preferred.
Food safety certification required or ability to obtain.
Ability to remain polished and composed in a high-volume environment.
Ability to work outdoors for extended periods in warm and humid weather.
Ability to work flexible schedules including days, evenings, weekends, holidays, and extended shifts.
Must be legally authorized to work in the United States.
Must meet applicable Louisiana requirements for alcohol service.

Responsibilities

Provide warm, professional, engaging, and personalized beverage service.
Welcome and acknowledge guests promptly while anticipating their needs.
Maintain complete knowledge of all Pool Lounge food and beverage offerings.
Prepare cocktails and beverages according to established recipes and presentation standards.
Demonstrate knowledge of spirits, cocktails, wine, champagne, beer, and non-alcoholic beverages.
Assist guests with beverage selections and provide thoughtful recommendations.
Maintain knowledge of food offerings to provide appropriate food and beverage pairing recommendations.
Maintain knowledge of glassware, ingredients, garnishes, preparation methods, and presentation standards.
Open and properly serve wine and champagne when required.
Follow all applicable Louisiana alcohol regulations and responsible beverage service procedures.
Monitor guest consumption and exercise appropriate judgment regarding alcohol service.
Accurately process guest checks and payments according to hotel procedures.
Maintain proper cash-handling and credit-card procedures.
Maintain cleanliness and organization of the bar and surrounding poolside service areas.
Coordinate with Servers, Barbacks, Runners, Hosts, Culinary, and leadership to ensure seamless service.
Assist with VIP guests, cabana service, special occasions, private events, and hotel functions.
Monitor guest needs and communicate requests or concerns promptly to leadership.
Maintain awareness of poolside guest comfort and promptly communicate safety or operational concerns to appropriate hotel leadership.
Maintain knowledge of Fairmont New Orleans amenities, outlets, events, and local attractions.
Participate in pre-shift meetings, beverage tastings, training, and departmental meetings.
Assist with opening and closing duties, inventory, stocking, cleaning, and side work.
Follow all food safety, sanitation, health, and pool-area safety procedures.
Maintain a polished appearance consistent with Fairmont New Orleans standards.
Uphold Fairmont's luxury hospitality standards and New Orleans sense of place.
Perform additional duties as assigned.