Barista - PT

Barnes & Noble•La Crosse, WI

21d•Onsite

About The Position

A Barnes & Noble Barista is an integral member of the café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports efficient café operations by maintaining attractive displays, stocking deliveries, tidying the bake case and dining area, and providing quick, friendly service at the register. Baristas are expected to demonstrate reliable attendance, flexibility when scheduling gaps arise, a positive and energetic approach to work, consideration for colleagues, cheerful customer service, and willingness to learn. They are trained to use café technology and registers, prepare food and drinks accurately, maintain café and retail presentation, receive and stock deliveries, perform cleaning tasks, follow FIFO and product-dating practices, support the bookfloor when needed, and follow loss-prevention and de-escalation procedures. As they gain experience, Baristas develop knowledge of beverage, bakery, savory, gifting, and café retail offerings; maintain appealing displays; support sales objectives and promotions; make customization recommendations; and apply café safety, hygiene, and sanitation standards. The role involves prolonged standing, repetitive bending, lifting, and extensive walking. Baristas may work in other stores when able and when needed to support the wider Cluster. With demonstrated mastery of the role, Baristas are expected to advance to Senior Barista.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store needs, including filling scheduling gaps when able.
Bring a positive, energetic, and reliable approach to assigned work.
Be supportive and considerate of colleagues and consistently helpful to customers.
Show aptitude and willingness to learn new skills and knowledge.
Be comfortable and efficient using registers, computers, tablets, programs, and other tools.
Develop the ability to prepare food and drinks accurately and maintain café cleanliness and presentation.
Perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help connect them with appropriate beverages and café items.
Maintain attractive café presentation, including the bake case, dining area, counter, and floor retail fixtures.
Operate registers quickly, reliably, and professionally.
Unpack and stock deliveries accurately and efficiently.
Prepare food and beverages accurately using recipe guides, product specification sheets, and other available resources.
Complete daily and weekly café cleaning tasks and maintain cleanliness.
Follow First In First Out (FIFO) practices and date products correctly.
Support the bookfloor team when needed.
Follow loss-prevention procedures, identify theft or problematic behavior, and seek support when appropriate; use de-escalation techniques.
Develop knowledge of café beverage, bakery, savory, gifting, and retail products.
Support sales objectives, promotions, and key products by sharing product knowledge with customers and colleagues.
Recommend food and beverage customizations to customers.
Use café training tools and follow safety, hygiene, and sanitation procedures.
Comply with company policies and procedures.
Support other stores in the Cluster when able and needed.

Benefits

Employee discount.
Employee Assistance Program (EAP).
Sick pay.
Paid time off, including paid maternity and parental leave, for employees scheduled 20 hours or more per week.
Company-paid holidays for employees scheduled 20 hours or more per week.
401(k) with company match for employees scheduled 20 hours or more per week.
Transit benefits for employees scheduled 20 hours or more per week.
Medical, dental, and vision benefits for employees scheduled 30 hours or more per week.
Healthcare and dependent care spending accounts for employees scheduled 30 hours or more per week.
Disability benefits for employees scheduled 30 hours or more per week.
Life insurance for employees scheduled 30 hours or more per week.
Tuition reimbursement for employees scheduled 30 hours or more per week.