Barista - PT

Barnes & Noble•Lancaster, PA

4d•Onsite

About The Position

A Barnes & Noble Barista is an integral member of the café team, welcoming customers, helping them choose beverages and café items, and providing quick, friendly, professional register service. The role also supports the efficient operation and attractive presentation of the Café by stocking deliveries, maintaining the bakes case and dining area, and completing cleaning and merchandising tasks. Baristas are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach, consideration for colleagues, cheerful customer service, and a willingness to learn. The role involves mastering café operations, including using registers and other technology, preparing food and drinks accurately, maintaining cleanliness and product rotation, supporting deliveries and stocking, and following loss-prevention procedures. Baristas may also support the bookfloor team and, when able and needed, work at other stores in the wider Cluster. As they gain experience, Baristas develop knowledge of beverage, bakery, savory, and gifting products; maintain appealing café displays; support sales objectives and promotions; recommend customizations; and apply café safety, hygiene, and sanitation practices. The position offers a career path toward Senior Barista as skills and experience develop. Employees must comply with company policies and procedures. Benefits vary according to scheduled weekly hours and location; the posting describes different benefit packages for employees working under 20 hours, 20–29.99 hours, or 30 or more hours per week.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs; stores are open from early mornings to late evenings every day, including weekends and most holidays.
Positive, energetic, hardworking, and reliable approach to assigned tasks.
Supportive and considerate teamwork, including willingness to help colleagues.
Cheerful, helpful customer-service approach.
Aptitude and willingness to learn new skills and knowledge.
Ability and willingness to use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.
Enjoyment of working as a barista.

Responsibilities

Welcome customers cheerfully, answer questions, and help them select beverages and café items.
Operate registers quickly, competently, and reliably while providing professional service.
Maintain attractive café, counter, floor-fixture, bakes-case, and dining-area presentation and cleanliness.
Unpack and receive deliveries, then stock products accurately and efficiently.
Prepare food and drinks accurately using recipes, product information, and available tools.
Complete daily and weekly café cleaning tasks during shifts.
Follow First In First Out (FIFO) practices and date products correctly.
Support the bookfloor team when needed and, when able and needed, support other stores in the Cluster.
Build product knowledge across beverage, bakery, savory, gifting, and café retail options.
Support sales objectives, new limited-time-offer items, café promotions, and key products by sharing product knowledge with customers and colleagues.
Recommend food and beverage customizations to customers.
Use café training tools and follow café safety, hygiene, and sanitation procedures.
Understand and follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behaviors or issues.
Maintain reliable and punctual attendance, fill scheduling gaps when able, and collaborate considerately with colleagues.
Comply with company policies and procedures.