Barista - PT

Barnes & Noble•Elmira, NY

5d•Onsite

About The Position

A Barnes & Noble Barista is an integral member of the café team, welcoming customers, answering questions, recommending beverages and café items, and providing quick, friendly, professional service at the register. The role also helps maintain an attractive, clean, and efficiently run café by stocking deliveries, tidying the bake case and dining area, and supporting café presentation and retail fixtures. Baristas are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach to work, consideration for colleagues, cheerful customer service, and willingness to learn. They receive training and are expected to become proficient in the café’s operational responsibilities, including using registers and other technology, merchandising, preparing food and drinks accurately, receiving and stocking deliveries, completing cleaning tasks, following FIFO and product-dating practices, and understanding loss prevention and de-escalation procedures. They may also support the bookstore floor team and, if able and needed, work at other stores in the wider cluster. As they gain experience, Baristas build knowledge of café beverages, bakery and savory products, gifting, promotions, customization options, retail offerings, training tools, and safety, hygiene, and sanitation procedures. The position offers a development path toward Senior Barista as employees demonstrate mastery of the role’s skills. Employees must comply with company policies and procedures. The job involves prolonged standing, repetitive bending, lifting, and extensive walking.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store needs, including filling scheduling gaps when able.
Approach work positively and energetically, completing assigned tasks purposefully and reliably.
Be supportive and considerate of colleagues and willing to help the team.
Provide cheerful, helpful customer service.
Show aptitude and willingness to learn new skills and acquire knowledge.
Use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Perform physical work involving prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help connect them with appropriate beverages and café items.
Operate registers quickly and reliably while providing professional, friendly customer service.
Help maintain café presentation, cleanliness, and efficient operation, including tidying the bake case and dining area.
Receive, unpack, and accurately stock deliveries.
Prepare food and drinks accurately using product information, recipe guides, and available tools.
Complete daily and weekly café cleaning tasks and follow safety, hygiene, and sanitation procedures.
Follow First In First Out (FIFO) practices and date products correctly.
Maintain counter and floor retail fixtures and support café merchandising.
Support bookstore floor operations when needed and collaborate with other stores in the cluster if able and required.
Learn café products, promotions, customization options, and retail offerings, and share relevant knowledge with customers and colleagues.
Understand loss prevention procedures and de-escalation techniques, identify theft or problematic behavior, and seek support as needed.
Comply with company policies and procedures.