Barista - [YR] Dollywood's HeartSong Lodge & Resort - Part Time Year Round

All Career•Pigeon Forge, TN

About The Position

The Barista provides guests with quality food, beverages, and products through proper service and helps maintain a positive work environment for fellow hosts and vendors. The role takes and delivers accurate food and drink orders, prepares and sells coffee and espresso drinks and other beverages, and sells prepared food items. The Barista maintains a clean, sanitary work area and follows service standards and current training. Employment offers are contingent upon satisfactory completion of onboarding, including background and pre-employment drug screening.

Requirements

Must be at least 16 years old.
Requires thorough knowledge of a specialized or technical field.
High school diploma and at least one year of job-related experience.
Must be able to obtain food handler certification.
Must be able to safely operate company vehicles according to company policy; requires a valid driver’s license, proof of auto liability insurance, and an acceptable motor vehicle driving record.
Must complete onboarding, including background screening and pre-employment drug screening, satisfactorily.
Must communicate effectively with guests, hosts, vendors, and other employees; use effective communication, problem-solving, conflict-management, and interpersonal skills.
Must be self-motivated and disciplined, prioritize and complete assignments on time, maintain confidentiality and sound judgment, and demonstrate dependable attendance and schedule flexibility.
Must be able to work assigned schedules, including required overtime, evenings, weekends, and holidays.
Must be productive in a fast-paced environment, flexible when priorities change, and able to comprehend instructions and retain information.
Must demonstrate a professional appearance and good personal hygiene, reflect Dollywood’s image through friendly and caring service, and embody the company’s Lead with Love qualities.
Must be committed to continuous improvement and support a cooperative team environment.
Must be able to perform basic arithmetic accurately.
May need to compile objective and measurable data and produce reports; the role may require operating knowledge of manufacturing or computer equipment or broad knowledge in clerical or service areas.
Must be able to lift up to 50 pounds occasionally to frequently, using company safe-lifting guidelines.
Must be able to sit, stand, and/or walk intermittently to for prolonged periods, for shifts of up to 13 hours.
Must be able to perform repetitive movements and tasks throughout the shift.
Must be able to work in varying weather conditions, including extreme cold and heat.
Must have cognitive skills including critical thinking, problem-solving, information processing and retention, attention to detail, and effective communication.

Responsibilities

Welcome customers promptly with a professional and friendly attitude.
Determine customers’ needs and educate them about the coffee drink menu by presenting and explaining options and answering questions.
Prepare and sell hot and cold beverages, including coffee and espresso drinks, following prescribed recipes and preparation techniques.
Sell prepared food items and use proper equipment to heat them when necessary.
Stock and present food and beverage items to standard.
Order or requisition food and supplies through the Lead or Sous Chef.
Maintain a clean and sanitary environment in compliance with local and federal health codes.
Use the POS accurately and handle credit card transactions as directed.
Participate in upsell strategies as directed by management.
Participate in daily lineups and follow service standards and current training throughout service.
Help maintain a safe and secure environment for hosts and guests, support coworkers, and contribute to a team work environment.
Management may change or add duties at any time.