Barista | Boston

Blank Street•Boston, MA

3d•$17 - $18

About The Position

Baristas at Blank Street provide hospitality-driven service and prepare coffee, matcha, and other café beverages with passion and precision. The role focuses on delivering consistent, welcoming customer experiences, creating quality products, and building community among customers and teammates. Baristas work in a fast-paced environment, both independently and collaboratively, and help maintain product quality, food safety, and efficient café operations. The role includes completing training, following product and service playbooks, maintaining health standards, controlling product waste, and supporting Operations and Marketing initiatives to grow customer traffic, sales, profitability, and neighborhood loyalty. The position is based in Boston. Part-time schedules are 15–25 hours per week over 3 days; full-time schedules are 30–40 hours per week over 4–5 days. Both schedules require availability for 2 peak days, defined as Friday, Saturday, and Sunday.

Requirements

At least 1 year of experience in a customer service position; hospitality or coffee experience preferred.
Must be at least 18 years old.
Able to lift more than 25 pounds and stand for long periods.
Availability that meets café scheduling needs.
Part-time schedule: 15–25 hours per week, 3 days per week, including 2 peak days (Friday, Saturday, or Sunday).
Full-time schedule: 30–40 hours per week, 4–5 days per week, including 2 peak days (Friday, Saturday, or Sunday).
Weekend and holiday availability preferred.
Must be authorized to work in the United States.
Friendly, enthusiastic team player with a passion for excellent customer service.
Reliable and able to manage time and priorities effectively, including during busy rush periods.
Passionate about making coffee, matcha, and other café beverages.
Strong independent problem-solving, multitasking, and communication skills.
Curious, adaptable, and willing to learn.
Comfortable working independently or as part of a team.
Comfortable handling cash and maintaining store safety.

Nice To Haves

Hospitality or coffee experience.
Weekend and holiday availability.

Responsibilities

Provide consistent, welcoming, and engaging customer service and encourage customers to become regulars.
Prepare drinks using the company’s coffee program, equipment, and products.
Complete training and handle food and beverages appropriately to preserve freshness and quality.
Use systems to minimize food and beverage waste and adjust par levels to reflect business peaks and lows.
Maintain Local Department of Health standards.
Know and follow product, service, and brand training playbooks.
Participate in Operations and Marketing initiatives to increase foot traffic, new customers, daily sales, and operational profitability and to develop a loyal neighborhood customer base.