Grand Central Barista
About The Position
The Barista at Grand Geneva Resort & Spa takes guest orders and prepares drinks with a friendly, efficient manner. The role includes providing excellent service and product knowledge for Grand Geneva and Starbucks offerings, handling guest orders through completion, and maintaining restaurant stations and supplies. The Barista also operates the Micros POS system, follows cash-handling procedures, processes guest checks, and completes closing paperwork. The position requires flexible availability across days, nights, weekends, and holidays and the ability to perform physical tasks such as standing, walking, and lifting up to 25 pounds.
Requirements
- High school diploma or equivalent.
- Strong communication skills and familiarity with the hospitality industry.
- Ability to build effective relationships with management, staff, and the public.
- Ability to work independently and as part of a team.
- Detail-oriented and highly organized, with the ability to multitask and prioritize effectively.
- Outgoing, pleasant personality and ability to work under pressure.
- Physically able to stand, walk, lift up to 25 pounds, and perform various tasks.
- Flexible availability, including days, nights, weekends, and holidays.
Nice To Haves
- Prior hospitality, customer service, or barista experience.
Responsibilities
- Understand the menu, including ingredients, preparation, and service standards for beverages and dishes.
- Deliver excellent service, including proper presentation and product knowledge of Grand Geneva and Starbucks offerings.
- Follow standards for merchandising, stocking, rotating, and storing products.
- Handle guest orders from start to finish and ensure guest satisfaction.
- Maintain the flow of soiled dishes to the kitchen and restock clean restaurant supplies.
- Operate the Micros POS system efficiently and follow proper cash-handling procedures.
- Manage designated stations, multitask, and complete side work.
- Process guest checks and submit closing paperwork promptly; address guest complaints as needed.
Benefits
- A free, well-balanced meal every shift.
- Discounted gym membership.
- Room discounts at Marcus Hotels & Resorts.
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
- Free parking.
- Two-for-one movie theater coupons at Marcus Theatres.
- Opportunity to grow a career and transfer between properties.
- Early wage access.
- Paid time off.
- Flexible scheduling.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
