The Hotel at Avalon Barista AM/PM

HEI Hotels and Resorts•Alpharetta, GA

2d•Onsite

About The Position

The Barista provides superior customer service while maintaining a clean and attractive outlet for guests. The role involves welcoming customers, understanding and accurately preparing orders, processing guest payments, and ensuring satisfaction. The Barista maintains product-preparation standards, cleans work areas and equipment, follows accounting procedures, and balances and manages the house bank. The position requires regular attendance and may include other job-related duties as assigned. Duties are to be performed with or without reasonable accommodation.

Requirements

Basic mathematical skills for operating a cash register, making change, totaling guest checks and the bank, preparing cash drops, totaling other charges, and understanding how portion sizes relate to pricing.
Ability to operate a keyboard and follow Point of Sale procedures.
Ability to effectively handle and resolve conflicts, such as inaccurate check totals.
Ability to sit and/or stand and work continually in confined spaces, with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.

Responsibilities

Greet customers promptly with a friendly and sincere welcome, and listen to and understand their requests.
Prepare customer orders accurately and efficiently as requested.
Ring guest checks correctly and close them using the appropriate payment method, such as the Starbucks app, credit card, or house charge.
Ensure guest satisfaction and tactfully negotiate a resolution when a guest is dissatisfied.
Maintain the highest standards for product preparation.
Clean or sanitize work areas, utensils, equipment, service stations, and seating areas.
Follow accounting guidelines for receiving payments, verifying check totals, disbursing tips, and managing the cash drawer and house bank.
Balance the house bank at the end of the shift.
Retrieve the bank from the vault for the workstation and return it to the vault, maintaining accountability.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.