The Hotel at Avalon Barista AM/PM

HEI Hotels & Resorts•Alpharetta, GA

About The Position

The Barista provides superior customer service while maintaining a clean and attractive outlet for guests. The role involves greeting customers, preparing orders accurately and efficiently, processing payments, and ensuring guest satisfaction. The Barista maintains product-preparation standards, sanitizes work areas and equipment, and follows accounting procedures for payments and cash handling. The position also requires balancing the house bank at the end of each shift and complying with attendance requirements. Other job-related duties may be assigned.

Requirements

Basic mathematical skills for operating a cash register, making change, totaling guest checks and the bank, preparing cash drops, totaling other charges, and understanding portion sizes in relation to pricing.
Ability to operate a keyboard and use Point of Sale procedures.
Ability to effectively handle and resolve conflict situations, such as an inaccurate check total.
Ability to sit and/or stand and work continually in confined spaces, with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.

Responsibilities

Greet customers promptly with a friendly and sincere welcome; communicate clearly and listen to and understand requests.
Prepare customer orders accurately and efficiently.
Ring guest checks correctly and close them using the appropriate payment method, such as the Starbucks app, a credit card, or a house charge.
Ensure guest satisfaction and tactfully negotiate resolutions when guests are dissatisfied.
Maintain high standards for product preparation.
Clean or sanitize work areas, utensils, equipment, service stations, and seating areas.
Follow accounting guidelines for receiving payments, verifying check totals, disbursing tips, and managing the cash drawer and house bank.
Balance the house bank at the end of the shift and retrieve and return the bank to and from the vault as required.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.