Barista- Blend Market

Pacific Hospitality Group•Phoenix, AZ

2d•Onsite

About The Position

The Lead Barista oversees the day-to-day operations of the coffee bar, ensuring exceptional customer service, high-quality beverage preparation, and an organized, efficient work environment. This role serves as a team leader by mentoring baristas, maintaining product standards, and supporting management with daily operations.

Requirements

1–3 years of barista experience, with prior leadership or supervisory experience preferred.
Strong knowledge of espresso preparation, coffee brewing techniques, and beverage presentation
Excellent customer service and communication skills
Ability to multitask and perform efficiently in a fast-paced environment
Strong leadership, organizational, and problem-solving abilities
Basic math and cash-handling skills
Availability to work flexible hours, including mornings, evenings, weekends, and holidays

Responsibilities

Prepare and serve coffee, espresso beverages, teas, and other menu items according to company recipes and quality standards.
Deliver exceptional customer service by greeting guests, answering questions, and resolving concerns professionally
Lead and support baristas during shifts by assigning tasks, providing guidance, and maintaining workflow
Train and onboard new baristas on beverage preparation, equipment use, food safety, and customer service standards
Monitor inventory levels, restock supplies, and communicate ordering needs to management
Ensure cleanliness and sanitation of the café, equipment, and workstations in compliance with health and safety regulations
Open and close the café, including cash handling, register reconciliation, and security procedures
Maintain espresso machines, grinders, and other café equipment, reporting maintenance issues as needed
Promote menu items and suggestive selling to enhance the customer experience and increase sales.
Assist management with scheduling, performance feedback, and maintaining a positive team culture
Ensure compliance with company policies, food safety standards, and operational procedures